Customer-focused Administrative & Customer Service Specialist

Customerfocused professional with strong organizational and people skills and handson experience in customer service and cash handling. Proven ability to support customers through transactions, resolve issues, and follow financial and company procedures accurately. Proficient in Microsoft Word, Excel, email, internet tools, and CRM systems including Salesforce. Known for reliability, adaptability, and a teamoriented approach, with a strong commitment to delivering positive customer experiences.

Experience:

Customer Service Representative Pharmacy, Amazon Pill Pack, Remote Jan 2025 – Apr 2026

Supported process improvements to enhance safety, efficiency, and customer experience.

Managed account setup, troubleshooting, and order support for customers.

Maintain compliance with HIPAA, FDA, and state pharmacy laws

Identify and escalate issues related to prescriptions, inventory discrepancies, or system errors

Use internal systems and tools to track orders, inventory, and workflow

Administrator, Comprehensive Treatment Center CTC, Orem UT May 2022 – Jan 2025

Administered daily operations for the center, ensuring smooth workflow and customer service.

Processed payments, managed customer accounts, and resolved billing inquiries.

Scheduled appointments and maintained client records using Salesforce.

Collaborated with customers to collect treatment payments and verify insurance coverage.

Coordinated insurance claims, including Medicaid and Aetna, ensuring compliance.

Financial paperwork for deposit, accounting, and billing

Mail Processing Clerk, USPS, Provo, UT Jul 2018 – May 2022

Collated, bundled, and transferred mail per established procedures.

Ensured accuracy and accountability in all mail processing transactions.

Sorted both outgoing and incoming mail with attention to detail and speed.

Monitored automated systems and resolved operational issues.

Prepared work area by ensuring cleanliness and functionality of all support equipment.

Receptionist, Multiserve Insurance, Provo, UT Jan 2017 – Jul 2018

Warmly greeted and assisted customers, providing professional and friendly service.

Answered and routed incoming calls efficiently, ensuring prompt customer support.

Delivered professional phone and email support, addressing inquiries and resolving issues.

Accurately entered insurance information into the CRM system, maintaining data integrity.

Managed filing and organization of insurance claims, ensuring timely processing.

Customer Service Representative, Jive Communications, Orem, UT Jun 2014 – Nov 2016

Provided expert technical support, troubleshooting VoIP phone issues with professionalism and a customer-friendly approach.

Delivered high-quality phone and email support, resolving customer inquiries and technical issues promptly.

Managed trouble tickets and maintained strong customer relationships to ensure satisfaction.

Trained in customer service, consistently delivering professional, solution-oriented assistance.

Awarded Employee of the Month for outstanding performance and customer service excellence.

Customer Service & Cashier, Wal-Mart, Pleasant Grove, UT Jun 2013 – Jun 2014

Certified in Walmart customer service, delivering friendly and professional assistance.

Operated a cash register, processing thousands of transactions daily with accuracy.

Recognized for exceptional customer service and maintaining a positive, professional demeanor.

Thrived in high-pressure, fast-paced environments, consistently meeting customer needs efficiently.

Enjoyed engaging with customers while ensuring smooth and accurate checkout experiences.

Para Educator, Pleasant Grove Jr. High, Pleasant Grove, UT Aug 2006 – Aug 2012

Assisted students with disabilities, providing individualized support to foster learning and development.

Supported teachers in managing classrooms, stepping in to teach and supervise in their absence.

Corrected and graded student assignments, ensuring timely feedback.

Handled incoming calls using the school's phone system, efficiently receiving and forwarding calls.

Assisted in preparing lesson plans, contributing to classroom activities and student engagement.

Cashier, Wal-Mart, Lindon, UT Sep 2005 – Nov 2008

Assisted customers at checkout, ensuring a smooth and friendly transaction process.

Organized and categorized store items, maintaining efficient stock management.

Maintained a positive and welcoming attitude, always greeting customers with a smile.

Provided professional and courteous service to all patrons, addressing their needs effectively.

Experienced in operating a multi-line phone system, handling customer inquiries and internal communications efficiently.

Education:

Shawnee Mission North, Overland Park, KS May 1988

High School Diploma

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