Concierge Leader and Customer Service Specialist

Dianne Durant

*********@*****.*** Boston, MA, US +1-617-***-****

PROFESSIONAL SUMMARY

I pay attention to detail and I am a problem solver. If I do not have the answer upfront, I will definitely research until I do and respond in a timely manner. I ensure that my team has the training needed as part of their onboarding process. My clients are my priority and I take confidentiality very serious in my line of work. I am also skilled in office work as well as customer service & hospitaity. I'm also eager to learn other skills that would enhance my work ability. WORK HISTORY

Lead Concierge at Elite Concierge Services

August 2023 - Present (2.5 Years)

Enhance the resident s experience by providing the highest degree of customer service. Document on-site activities such as incident reports, log-in guests, and contractors on-site. Address and resolve resident questions and concerns at the residential building. Provide valet parking for residents and their guests. Communicate with the Property Manager with updates on weekly building activities. Keep the front desk clean, attractive, and uncluttered. Site Supervisor at TILLINGER’S CONCIERGE

March 2013 - November 2022 (10 Years)

Oversee team of 9 concierges and ensure shift coverage throughout the day Conduct weekly meetings with property management and concierge company to improve workflow efficiencies Provided on site training of new staff and review procedures with existing staff Created onsite training manual referencing company and building policies and procedures Team Leader at WELLS FARGO

July 1986 - October 2011 (25.5 Years)

Delivered high level customer service by researching and responding to internal external inquires promptly and efficiently Monitored and provided daily supervisory oversight to a team of 40 Compiled, sorted and verified accuracy of data prior to logging into system Worked on various projects to enhance productivity with internal and external departments EDUCATION

Ultimate Medical Academy -

Graduated 2012-01-01

Medical Billing Coding

SKILLS

Medical Billing And Coding, 2 years

Customer Service, 25 years

Customer Satisfaction, 25 years

Data Entry, 25 years

Property Management, 5 years

Leadership, 25 years

Hospitality, 15 years

Hospitality Industry, 15 years

Problem Solving, 25 years

Team-working, 25 years

LANGUAGES

English, Native/Bilingual

CERTIFICATIONS

Medical Billing and Coding

ABOUT ME

I have a drivers license

I have management experience: 1 years

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