Versatile Customer Experience and Billing Specialist
Resume:
Andrew Dodds
*********@*****.***
***** * ****** *****, **** 729
Aurora
US
Skills
Customer Service (Experienced)
Guest Relations (Experienced)
Accounts Receivable (Experienced)
Medical Billing (Experienced)
Dental Billing (Experienced)
Insurance Coding (Experienced)
Team Training (Experienced)
Data Entry (Experienced)
Administrative Support (Experienced)
Problem Solving (Experienced)
Customer Retention (Experienced)
Team Collaboration (Experienced)
Technology (Experienced)
Management (Experienced)
Organization (Experienced)
Analytical (Experienced)
Inventory Control (Experienced)
Quality Control (Experienced)
Marketing (Experienced)
Auditing (Experienced)
Cash Handling (Experienced)
Record Maintenance (Experienced)
File Maintenance (Experienced)
Professional Summary
Highly qualified and result-driven professional, demonstrating solid interpersonal, strong communication, leadership, and problem-solving skills. Adept at providing exemplary customer service and achieving all company goals and objectives. Energetic and goal-oriented team player with a track record of consistently exceeding expectations, delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth. Currently seeking a position which will utilize all skills, abilities, and areas of expertise.
Employment
Customer Experience Representative
(Repair)
Comcast
Denver, CO
Handle 40+ calls daily, with duties including signing up new customers, retrieving customer data, and presenting relevant product information.
Demonstrated advanced skill to troubleshoot and resolve technical problems.
Entailed sound judgement, active listening, strong tact and diplomacy, and the talent to think “off script” to deliver the best solution in a timely, efficient manner.
Efficiently multi-tasked between multiple tools and systems. Supervisor support team.
Accounts Receivable/Insurance
Billing/Account Setup Coordinator
Centennial, CO
Managed and maintained detailed records of all receivable transactions, including invoices, statements, and customer correspondence.
Managed and maintained high profile accounts.
Prepared, verified, and processed invoices for goods or services provided to clients.
Followed up on, collected, and allocated payments received. Monitored customer account details for non-payments, delayed payments, and other irregularities.
Investigate and resolve customer queries.
Generated age analysis reports to review outstanding accounts. Performed account reconciliations, adjusting entries, and generate financial reports for management review.
Complied with federal, state, and company policies, procedures, and regulations.
Established and maintained effective and cooperative working relationships with customers.
Participated in credit control activities and decision making. Dairy Manager/Frozen/Grocery/BU
Receiver
Parker, CO
While working at Sprouts I exceeded all expectations in many departments, from Backup Receiver, to Grocery, to Frozen, and Dairy Manager.
Working as a Dairy Manager, I worked individually to manage activities and functions of the Dairy Department to achieve and maximize sales and profits.
Give directions to clerks in the department while overseeing the presentation and sanitation standards of the Dairy Department, on the sales floor and the backroom cooler.
Process/stock products according to Sprouts dairy standards. Responsible for delivering outstanding customer service. Control inventory to recommended stock levels by using proper ordering techniques to maximize sales and minimize stock loss. Communicate standards, expectations, policy changes, and product knowledge to team members.
Lead a team that collaborates to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receive.
Beer and Wine Steward
Aurora, CO
Gained knowledge of products sold within the department and responded to questions and made suggestions about products. Assisted with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
Maintained familiarity with adult beverage product names, pronunciation, origin and definition of industry terms. Informed customers of Beer/Wine/Spirits specials.
Recommended beer/wine/spirits items to customers to ensure they get the products they want and need.
Checked product quality to ensure freshness. Reviewed “sell by” dates and took appropriate action.
Labeled and stocked inventory department merchandise. Reported product ordering/shipping discrepancies to the department manager.
Always had a positive attitude and inviting smile. Stayed current with present, future, seasonal and special ads. Ensured proper temperatures in cases and coolers were maintained and temperature logs were maintained.
Created customer retention and profit for the company and their values.
Meat Clerk
Parker, CO
Provided support as a member of the meat team, providing stellar counter service, stocking, and sanitation in the meat department. Always provided courteous, friendly, and efficient service to customers and fellow team members.
Performed in accordance with team and store standard operating procedures.
Ensured a fresh and appealing display by checking quality, keeping cases and shelves clean and well stocked, rotating and removing out- of-date products, filling ice tables, and performing other duties as assigned.
Maintained back stock in good order all the time.
Assisted with sampling programs, keeping sample areas full, clean and appealing.
Provided excellent customer service, always an active listener to the needs of customers in a timely and effective manner and modeled suggestive selling techniques, answered phones and pages promptly and courteously.
Education
Metropolitan State College of Denver 1997 - 2000
Associates Business Management
Denver, CO
Cherry Creek High School 1993 - 1997
High School Diploma
Greenwood Village, CO
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