Multitasker: Cleaning, Admin, Customer Service Expert

Donna McCalla

Dedicated hard worker who goes above & beyond of what is expected

Vero Beach, FL 32962

*********************@***********.***

+1-772-***-****

Authorized to work in the US for any employer

Work Experience

Maid service

Complete Cleaning Services, LLC-Vero Beach, FL

February 2025 to January 2026

Clean residential homes as well as commercial buildings for clients requests Shopper/Delivery Driver

March 2003 to August 2024

Shopping for customers for groceries and deliver fast food orders, liquor, and other items requested Administrative Assistant

Global Protection Products-Davie, FL

August 2015 to October 2020

Answering phones/customer service, scanning documents, filing, faxing, invoicing, data entry, incoming

& outgoing correspondence, drawing of maps of customers homes via computer software for hurricane shutters, preparing & creating tool kits, cash handling, shipping and receiving in warehouse Public Safety Officer Supervisor

Broward Partnership for the Homeless-Fort Lauderdale, FL January 2010 to May 2020

Surveillance cameras, patrolling the grounds, customer service in person & telephone, distribute mail to residents, scan badges to enter & exit the facility, use of radios for dispatching, check resident’s belongings for contraband, administer both breathalyzer & toxicology testing, scan residents using a scanner wand, train new hires, and supervising employees in the department Education

Medical Office Management (Certificate)

Concorde Career Institute-Miami Gardens, FL

June 1992 to June 1993

Technical school

Skills

• Delivery driver experience

• Windows

• Data entry

• Customer inquiry handling

• Working with people with disabilities

• Cash register

• Bed making

• Typing

• Residential cleaning - Residential cleaning experience (1-2 years)

• Dusting

• Basic math

• Organizational skills

• Grocery store

• Oven cleaning

• Phone communication

• Mopping

• Appointment scheduling

• Cash handling

• Cleaning - Cleaning experience (1-2 years)

• Laundry

• Customer service

• Household surface disinfection

• English

• Medical office experience

• Computer operation

• Grammar Experience

• Commercial cleaning

• Client inquiry handling

• Outdoor work

• Manual transmission

• Hospitality

• Vacuuming

• Patient interaction

• Time management

• Food service

• Decision making

• Office management

• Mirror cleaning

• Guest services

• Client interaction via phone calls

• Quality control

• Writing skills

• Microsoft Office

• Social media platforms

• Microsoft Outlook

• Customer relationship building

• Order entry

• Sweeping

• Medical administrative support

• Attention to detail

• Phone answering

• Microsoft Word

• Greeting customers

• Bed linen changing

• Driving

• Communication skills

Languages

• English

Certifications and Licenses

Driver's License

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