Remote Customer Support & Data Entry Specialist
Resume:
Bronx NY *****
***.********@*****.***
Yvonne Gonzalez
Objective
Organized and detail-oriented professional with a proven track record in administrative support, behavioral services, and client relations. Seeking a role where I can bring my strengths in communication, discretion, and process coordination to support high-level operations and team success.
Skills
• Executive Administrative Support
• Calendar & Schedule Management
• Bilingual Communication (English, Spanish, Italian)
• Microsoft Office & Rev.io Software
• Behavioral & Client-Focused Documentation
• Conflict Resolution & De-escalation
• Team Collaboration & Cross-Department Coordination
• Data Tracking & Process Improvement
Professional Experience
Behavior Technician
Kindlers ABA — New York, NY
April 2025 – Present
• Maintained accurate session documentation and timely communication with supervising clinicians, demonstrating strong administrative follow-through.
• Adapted quickly to changing family needs and schedules, managing multiple priorities and coordinating appointments with attention to detail.
• Acted as liaison between families and clinical staff, ensuring efficient delivery of services and smooth communication across teams.
• Demonstrated discretion and professionalism when handling sensitive information related to clients and family dynamics.
• Maintained organized records and contributed to compliance efforts during internal audits and external reviews.
Behavior Technician
Proud Moments ABA — New York, NY
June 2023 – December 2025
• Collaborated with supervisors and families to implement individualized treatment plans rooted in ABA principles.
• Conducted detailed behavioral assessments, improving insight into client triggers and optimizing intervention strategies.
• Delivered training and clear communication to caregivers, supporting consistency
• Balanced emotional support and professional boundaries in a fast-paced care environment.
• Maintained administrative accuracy through session notes, data entry, and consistent team updates.
Billing and Customer Service Representative
Dynalink Communications — New York,, NY
2016 – 2023
• Delivered high-quality administrative support across billing, client communications, and account management for a fast-paced telecommunications firm.
• Streamlined billing workflows, reducing errors by 15% and recovering over $50,000 in unpaid balances.
• Drafted and managed sensitive customer communications with professionalism and legal compliance.
• Provided multilingual support (English/Spanish), fostering trust and clear communication with nonprofit and small business clients.
• Mentored junior staff, contributing to a 30% rise in team productivity.
Education
Hunter College — BA in English Language Arts (Early Childhood Education)
2012 – 2022
• Completed degree after a period of interrupted studies, demonstrating resilience and dedication.
Queensborough Community College — AA in Liberal Arts (Early Childhood Education)
2010 – 2012
Highlights & Awards
• Dean’s List (GPA 3.9), 2012
• LGBTQIA+ Club Member and Fundraising Organizer
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