Senior Payroll and Client Services Specialist

Ethel Marie Lewis

***** ******* **.

Oak Park, MI. 48237

*******@*********.***

Cellular 313-***-****

Professional Objective

My professional objective is to obtain a position within an organization seeking a self-directed, resourceful team player. I have over 30 years of management/ customer service/ call center/ Union and attendance experience. I like to learn new things and will be great as a part of a team or alone.

Experience

Paychex Inc.

Payroll Account Manager MPSC . 02/2019-2025 (retired)

Maintain a client base of 120 and more being one point contact for Payroll, Time and Attendance, as well as HR.

Support client needs via email and calls, inbound and outbound responding in a timely manner

Assist client with importing information into the system, inputting Third Party Sick Pay as well as Garnishments.

Working with client to ensure all taxes are set up and work with Federal and State agencies when the client has an issue.

Staying on top of all training provided to ensure I am aware of all changes to the systems being used by client such as, General Ledger, Flex, HR, and Report Writer.

Staying on top of new tax laws as well as minimum wage changes.

Train clients via Webex to ensure they are comfortable with any changes or if they are new to the system.

Setting up Time Off and Sick Policies, Earnings and Deductions as well as HSA.

Work with client to ensure Year End W2’s and returns are paid and correct.

Meeting and Exceeding the goals set for me.

Certified Mentor to new employee’s and ones that transfer into my department.

Payroll Specialist, 2014-2019

Keying in payroll for apx. 100 clients and process the payroll error free

Enter garnishments along with any other earnings and deductions needed.

Ensure payroll was delivered on time

Enter tax rates and add new states

Aerotek

Title Clearance Liaison-- 04/2013-08/2013

Clearing the title of potential clients by contacting banks, attorneys, city services, and others. Follow up with various departments to ensure clients satisfaction.

Work with other groups to ensure client has the proper information.

Inbound and Outbound calls.

Ramsey Enterprise

AT&T Instructor Contract 01/2012-09/2012

Train over 100 managers on contracts, company policies and other technical aspects of the job.

Teach on the AT&T values to new managers.

Give a better understanding to running a center during a strike.

AT&T

Manager 10/79-12/2010

Successfully manage and lead a team of 40 highly technical non-management bargained for employees in a call center.

Answering calls and resolving escalations for customer issues.

Maintaining a schedule for the center along with training the employees on new features.

Monitoring all time off vacation, sick, FMLA.

Meeting and exceeding all key service measures set for my organization.

More than 15 years of escalation experience.

15 years as a call center manager along with customer service, union issues, and evaluations.

Worked as a tester testing High Capacity circuits to ensure turn up was correct and on time.

Central Office Tech working on setting up circuits as well as phone service.

Over 5 years of Administrative work.

Payroll Clerk for over 400 employees imputing the time into the system.

Knowledge and experience in:

Tirks, Une- P, SOAC, PVS, EXACT, T1' s and T3' s, WFA- C, HICAP- OUT, SONET, Outlook, WORD, Power Point, Excel and Outlook.

Volunteer Experience:

Leader of Children’s Ministry at church.

Outreach at Women Shelter

Education

Davenport University/ INC, Dearborn

A.A., Telecommunications

US Career Inst.

Medical Coding and Billing complete

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