Customer Service & Remote Care Specialist with 10+ Years

Regenia Fletcher

Taylor, TX 512-***-**** *******.********@*****.***

Authorized to work in the U.S.

Professional Summary

Reliable and compassionate professional with over 10 years of experience in customer service, call center, and healthcare roles. Proven ability to work independently from home, handle high-volume calls, document accurately, and provide excellent customer support.

Work Experience

Home Health Care Aide – Caring Home Health, Georgetown, TX (2016 – Present) Assist clients with daily living activities, communicate with clients and families, follow care plans, document tasks accurately, manage time independently, and maintain confidentiality. Customer Service Representative (Remote) – Everise (WFH) Provided remote customer support via phone, resolved account issues, documented interactions, and met performance metrics while working independently from home.

Customer Service Representative – AppleOne (2022)

Handled customer inquiries via phone, resolved issues professionally, and maintained accurate documentation. Call Center Agent – All Web Leads, Austin, TX (2015 – 2016) Managed inbound and outbound calls, verified customer information, and met daily performance goals. Education

High School Diploma – Wichita Area Technical College, Wichita, KS Certificate of Completion – Customer Service

Skills

Customer Service, Work From Home Experience, Call Handling, Data Entry, Documentation, Problem Solving, Time Management, HIPAA Awareness, Dependable, Fast Learner Certifications & Licenses

Certified Nursing Assistant (CNA) Home Health Aide (HHA) Valid Driver’s License

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