Versatile Certified Professional with Leadership Experience
Resume:
valery avalos
Eunice, LA *****
***********@*****.***
Professional Summary
My working career has been leading me in many different exciting directions with most recent of a certified arch specialist. I have gain a great deal of knowledge in the medical insurance field. I have worked in
the Mental Health field for 9 years and have attained vast knowledge and skills that relate to mental illness and how it affects the everyday life of those who are challenged by it. I have also owned my own business with a staff of 12 individuals. I have very strong supervisory skills and a fast learner with strong people and communication skills. I was employed performing loss prevention which was both challenging and exciting. I have moved into the sales positions which is very exciting and challenging, I work extremely well with set sales goals, and I have many years of customer service experience. Authorized to work in the US for any employer
Work Experience
Certified Arch Specialist/Assistance Manager
The Good Feet Store-Allen, TX
October 2023 to Present
Address customer inquiries, engage customers throughout fitting process, professionally resolve guest issues, daily follow-up calls to customers, set up appointments by phone, restock merchandise, monthly inventory, nightly closing procedures, and general office, run meetings, create growth plans, and PIPs, accepting in POs, role play with staff on product knowledge, and other training. Key Carrier/Coordinator
TJ Maxx-Topeka, KS
September 2022 to October 2023
Open and close the store, enforcing company’s policies, cash office processing deposits, and daily money bags, run morning huddles, SGM reports, hourly reports, checking in daily frights trucks, up date associates schedule's. And MOD (manager on duty) when needed Home Health Aide/Trainer
Wildwood Assisted Living-Sauk Rapids, MN
December 2021 to June 2022
Provided personal hygiene, dressing, bathing, and other daily tasks, checking vital signs, administered medications, housekeeping and documentation. Also provided medication training, and general training to state standards of new staff.
Medical Customer Service Specialist/Trainer
Meduit-Sartell, MN
February 2021 to December 2021
Obtaining insurance information from patients, multitasking between a variety of platforms, (Artiva Epic, and ISymphony) being empathetic and compassionate, keeping electronic records, resolve patients balances, setting up payments plans and financial assistance. Also trained new staff on floor Executive Housekeeping Supervisor
Holiday Inn express-Rawlins, WY
April 2018 to January 2021
Creating weekly work schedule, monthly inventory, ran morning meetings, inspected all rooms to brand standards, in charge of hiring and firing, weekly one on ones with staff and address any issues, yearly evaluations for raises, invoicing, training of all new staff, and assisted General Manager as needed Sales Consultant
Good Feet-West Des Moines, IA
November 2016 to April 2018
Customer-driven sales of Orthotics that fit into shoes, address customer inquiries, engage customers throughout fitting process, professionally resolve guest issues, weekly follow-up calls to customers, set up appointments by phone, restock merchandise, weekly inventory, nightly closing procedures, and general office
Business Owner
Princess and Brothers Trash Out-Lancaster, CA
March 2010 to November 2016
responsible for the growth of business stability, maintain direction of daily operations, meeting with vendors, hiring and firing, training on business procedures, presenting major financial institutions with bids, purchase inventory, Weekly work schedules and payroll. Outreach Specialist
Mental Health of America-Lancaster, CA
June 2005 to March 2010
engaging homeless individuals who may are may not have a persistence mental illness with in the homeless encampments, Linking individuals to community resources and competitive employment, developed procedure manual for the outreach program, maintain close relationships with local hospitals, law enforcement and schools, worked closely with the VA, and homeless shelters including woman’s batter shelter, would preform evaluation's with in the California correctional facilities, hospitals and shelters, facilitated a monthly outreach meeting with the following, non-profit, medical institutions, medical providers and many government agencies. Personal Service Coordinator
Mental Health of America-Lancaster, CA
November 2004 to June 2005
Provide intense case management to individuals with a persistence mental illness, COS and county billing, perform patient assessments to evaluate their state of mental health and ability to function, manage patient files, create and follow patient care plans, resolve crises, design aftercare plans, and perform Home Visits.
Administrative Assistant
Mental Health of America-Lancaster, CA
October 2003 to November 2004
Providing administrative support to ensure efficient operation of the office, responsible for confidential and time sensitive material,
effectively communicated via phone and email, answer and direct phone calls, organized and schedule meetings and appointments, distribute correspondence memos, letters, faxes and forms, order office supplies, provide general support to visitors, handle multiple projects Education
Physical Therapy Aide (High school diploma)
Sawyer College-California
1989 to 1990
Skills
Front Desk Recruiting Laundry Medical Billing Human Resources Caregiving Assistant Manager Experience Medical Scheduling Medical Terminology Time Management Payroll Home Care Customer Service Loss Prevention Epic Case Management Interviewing Office Management HIPAA Insurance Verification Social Work Multi-line Phone Systems Supervising Experience Medical Records Quality Assurance Guest Services Housekeeping Management Management
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