Operations Leader with Hospitality Expertise

DILLON BASHAM

Mena, AR ***** ******.******@***.*** 479-***-**** Willing to Relocate Authorized to Work in the U.S.

PROFESSIONAL SUMMARY

Motivated and dependable professional with over 10 years of combined experience in management, hospitality, and customer service. Skilled in team leadership, operations oversight, and client relations across restaurant, hotel, and care environments. Recognized for reliability, strong communication, and commitment to quality service. Seeking a long-term position where I can contribute to operational excellence and employee development while continuing to grow professionally.

PROFESSIONAL EXPERIENCE

Assistant Manager — Chopping Block Steakhouse – Mena, AR (June 2023 – Present) • Supervise and support restaurant staff to maintain efficient daily operations and high service standards.

•Manage scheduling, inventory, and health/safety compliance for a busy family-ownedestablishment.

•Handle customer concerns promptly, ensuring satisfaction and repeat business.

•Assist in budgeting, processing payments, and daily sales reporting.

•Lead training for new employees to ensure quality service and adherence to company values.

•Coordinate special events and promotions to increase community engagement and revenue.

Hotel Front Desk Agent — Cherokee Casino Hotel – Roland, OK (July 2018 – October 2021)

•Managed guest check-in/check-out processes and resolved guest inquiries efficiently.

•Handled room assignments, reservations, and billing accuracy using hotel management systems.

•Collaborated with housekeeping and maintenance teams to ensure seamless guest experiences.

•Maintained security and confidentiality standards for all guest data.

Warehouse Associate — The Mattress Factory – Fort Smith, AR (March 2017 – December 2019) • Supported production and shipping operations through loading/unloading, labeling, and inventory control.

•Ensured compliance with safety regulations and maintained organized storage areas.

•Worked collaboratively to sustain high productivity in a fast-paced environment.

Caretaker — Home Helpers – Mena, AR (January 2018 – June 2018)

•Delivered compassionate care to clients, assisting with meals, hygiene, and daily living activities.

•Monitored client wellbeing and maintained communication with healthcare professionals.

•Provided companionship and support while maintaining a safe home environment.

Server — Calico County – Fort Smith, AR (February 2016 – October 2017)

•Delivered excellent customer service in a busy dining environment.

•Processed orders accurately and ensured prompt food delivery.

•Managed cash and card transactions efficiently while maintaining a clean dining area.

Behavioral Health Technician — Valley Behavioral Health System – Fort Smith, AR (January 2015 – March 2017)

•Conducted safety checks and maintained accurate patient documentation.

•Assisted in medication administration and morning routines for youth patients.

•Promoted emotional stability through compassionate, structured care.

Operations Supervisor / Sales Manager / Lead Trainer — Backwoods Performance Horse –

Conway, AR (June 2010 – October 2014)

•Oversaw operations and sales for a combined equestrian facility and restaurant.

•Directed advertising, client selection, and staff training to drive growth and performance.

•Managed daily schedules, ensuring smooth operations and strong customer relationships.

EDUCATION

Bachelor of Business Administration (In Progress)

Southern New Hampshire University — New Hampton, NH Expected Graduation: 2026

High School Diploma

Lavaca High School — Lavaca, AR

CORE SKILLS

Leadership & Team Management, Customer Service Excellence, Scheduling & Operations Oversight,

Inventory & Budget Management, Staff Training & Development, POS & Cash Handling, Conflict

Resolution, Hospitality & Event Coordination, Microsoft Office (Word, Excel)

References available upon request.

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