IT Field Technician and Support Specialist

Bill Fitzwater

Phone 510-***-****

Cell 341-***-****

E-mail *******.*********@*****.***

Ca Life agent Lic#0F76365

Personal Resume is online Link is Below

http://www.wix.com/wfitz1964/resume-page-william-fitzwater

My Skill Set Summery

●LAN/WAN Technology Such as DSL, T1, Cable

●TCP/IP experience command line suite such as ipconfig, ping, traceroute

●Ethernet 10/100/1000 base T, patching, cabling rehoming servers

●66 & 100 punch down experience voice circuit

●Ticketing system experience Astea, Remendy, HP open view

●Critrix, Remote Access, VPN experience

● Remote Desktop, Dameware & other remote access tools

●MS Office, Windows XP, Vista, Windows 7, Server 2003 & 2008, Project,SharePoint

●Router installation and replacement Cisco 65XX series Load balancers

●Server & Desktop repair experience HP Ml610 & DC7800 Raid arrays HP Blade

● Printer servicing HP, Xerox, Lexmark, Okidata, Brother

●Dell Desktop, Laptop, Server, Printer Certified

●Active Directory Set up User accounts & Administration

●Firewall such as Pix and Norton & computer associate software firewall

●Ghost reimaging computer

●Linux Red Hat Debian build

Professional Certifications

●Comp/TIA A+ Certification April 2004

●Comp/TIA Network + Certification N10-003 November 2005

●NCSA Computer hardware Technician CH-111

●NCSA Microsoft Office XP CS-295

●NCSA Windows 2000 Server CS-332

Work History Present career Level

IT Break Fix Desktop support VOIP printer installer Various Contract assignments

July 2010 - present

HP, Siemens, Peak Systems, Global resources. Location Bay area

Employed on short term contracts assignments ( Day Jobs ) working for various Information Technology staffing firms. Been a team leader on printer install for Lexmark & HP Clients included FAA, The Hartford. BOFA re-optimization projects ; Merrill Lynch VoIP; Chase Bank

Installed Lexmark X658 printer HP 4500 series 3500 series printers. Installed Router such as Cisco 3800 series router, Part of computer roll outs for major banks like Chase bank.

Lexmark printers, MS Windows, desktop support and network, Cisco Routers, VoIP, HP Printers & Desktop,

Advantage / TAC world wide

Jan 2010 to April 2010

Operations Analyst for HP @ Microsoft Danger Data Center

Duties included installing setting up servers in a data center environment. This is Verizon Danger data center however work could be performed at Bay Data center or Stockton data center. Repair servers to module level items repaired include the following such as replacing Hard Disk drives, memory, controller cards, and system boards. Diagnose network connectivity issues or any other issues or failures. Install cable runs and verify all work done to approved standards. Documented all work performed in a timely manner & used internal ticketing system. Work with system admin local or remotely to resolve any issues.

Environments:

Windows 7 Enterprise, Windows Server 2003 & 2008, Solaris, Red hat Linux

Pomeroy IT Solutions

September 2007 to September 2008

PC/Network Technician ( Desktop Technician Network On Call)

Employed by IT out sourcing company contracts included State Farm northern California territory, McKesson (a heath care supplier) Dorham data center, Verizon Live Nation & Penton Media. Setup up users and computers & accounts using Active Directory domain. Managed servers and Desktops thru Remote Desktop, Dame ware, VNC. Called NOC to setup & decommission computers & servers from the corporate domain according to corporate policies. Set up disk encryption software like Safeboot on laptop & desktop HD. Diagnose connectivity issues with T1 and Ether net 10/100/1000 base T and cross-over cable and patching in closets. Used Telecomm tools to trace faults. Installed Operating systems (OS) by using Ghost or application server or vendor supplied CDs. OS Installed Windows XP, Vista, Windows Server 2003, and Linux Red Hat 7-9 for Desktop & Server. Set up Citrix accounts or other remote terminal sessions. Assisted users in moving data from old computers to new workstations. Repaired servers & printers and Power MAC to module level. Installed maintaince kits. Replaced fusers & toner cartridges on many makes of computer printer configured network setting on LaserJet printers. Worked as part of a team with other techs & was part of regular conference calls to improve service & document concerns. Troubleshoot and support/ticketing system. Used ticket system Remedy & Astea) to document cases and kept track of tickets.

Environments

Office 2000,2003, Red Hat Linux, Critrix, Win XP, Vista, Server 2003 HP Server, HP Desktop,Dell desktops HP laser printer, Okidata, Active Directory administration & support, Remote user support VPN Power MAC G4

Mid Career in Information technology

Rackable Systems

March 2007 to July 2007

1st Article Build Technician

Technical writer for a manufacturer servers that were used in server farms for large OEMs like Microsoft (Windows Live Server) Amazon and Yahoo!. Created procedures used to assemble rack mounted computer servers used in server farms (clusters). Duties included verifying fit and function of all parts that were used to build all products. Correcting BOM and updating BOM so this information could be passed on to assembly house and be documented. Knowledge of Photoshop, MS Office, Access and Oracle as part of regular duties.

Environments

XP, Office 2003

DHL (TAC World wide)

Telephone Support

Oct 2006 to December 2006

Field Service Eng

Did telephone support for a large logistics carrier. Installed & configured Windows XP/2000. Installed software, Printers, scanners. Answered all inquires of users. Re-imaged user’s computer. Used remote access software (Dame ware Net meeting or Remote desktop) to troubleshoot user’s issues with their computers. Installed & configured software remotely thru Local server to the users equipment. Reset telephone users accounts & passwords.. Used Software tools to locate remote user’s computers and to indicate user’s connection on the network. Used Active Directory to locate users. Copied user Data to remote PCs. Used HP Service Desk system to track and maintain tickets. Called NOC to setup user accounts & VPN certificate requests.

Environments; XP, office 2003 Active Directory

United Airlines < Spherion corp.>

Email Migration

November 2005 to April 2006

Worked as a contractor at the San Francisco International Airport Maintenance Repair and Overhaul building for United Airlines Information Technology support ISD division. Change Outlook email browser to point to another email server. Reinstalled and reconfigured each employees Office 97, 2000, 2002 XP, 2003 installation. Used TCP/IP suite of tools to determine users network connections. Also was employed as a Break/Fix technician repaired HP Laser jet / Ink Jet and Lexmark printers. Replaced toner, laser drum and fuser assemblies.

Environment XP office 95, 97,2000,2003 office Novell & Active directory

Eagle Pack Corp

Electronics Tech Oakland CA

1998 to 2004

Test, troubleshoot and repair all warranty returns. Defined and set Procedures for warranty department. Provided support for field service engineers while in the field. Setup test fixtures to understand malfunctions in customer’s returns to improve future products. Configure all customers’ software by making direct changes to assembly code. Document any code changes. Maintain customer configuration files. Used equipment such as Digital Oscilloscope, Logic Analyzer. Knowledgeable in the operation of servo devices used in industrial robotics. Used Novell network software

Early Career As a Electronics Technician

Summit Analyzers

Electronics Tech Pleasanton CA

Engineer Technician These analyzers are used for emission testing and certification programs. Repaired all gas analyzers down to component level. Performed Research and Development and engineering technician duties. Built test fixtures used to test production boards that would be installed into the gas analyzers. Used ORCAD to finish new board layout.

E/O Networks

Warranty Repair Technician Hayward, CA

Employed by a startup Telecom equipment manufacturer whose product line included FDS 1 (Fiber Distribution System 1) Used for remote operations to extend central offices reach in rural areas. Worked on switching power supplies and Fiber-optic systems. Repaired all equipment down to component level. Duties included maintained written records to ISO 9000 standards. Performed failure analysis on all field returns. Used Fiber-optic line loss meter and Fiber-optic signal source to analyze Fiber-optic line quality. Tested Fiber-optic laser sources and receivers.

Kenetech Windpower

Production Test technician Livermore, CA

This company produced the equipment for generating wind energy. Repaired separate board assembly down to component level. Performed live system test, which used high voltage 3 Phase, and high currents. Responsibilities included foreign assignments. Used Basic hand tools DVM’s clamp on Amp meters.

Education

DeVry University Fremont, CA

Bachelors in Science

Network Communication Management

Merritt College Oakland, CA

Associates Degree

Computer Electronics Program

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