Operations Leader with Process Improvement Expertise

Nana Oumarou

Brownsburg, Indiana LinkedIn 317-***-****

EDUCATION

Indiana University – School of Public and Environmental Affairs Bachelor of Science in Public Affairs – Management WORK EXPERIENCE

Area Manager II Indianapolis, IN

Amazon July 2023 - Present

● Led daily Vendor Returns fulfillment operations for 44–88 associates per shift, consistently achieving productivity, quality, safety, and on-time delivery targets across multiple process paths.

● Improved overall shift productivity by 12% by implementing labor planning models, standard work instructions, and real-time performance coaching.

● Reduced recordable safety incidents by 18% by enforcing safety compliance standards, conducting daily safety audits, and leading corrective action reviews..

● Drove quality performance improvements of 15% by launching defect root-cause analysis routines, retraining associates, and strengthening audit and feedback loops.

● Spearheaded a Vendor Returns process improvement project that reduced rework and write-offs by 22%, generating an estimated

$350K+ in annual cost savings and increasing recovery value by 17%. POP Unit Repair Technician Indianapolis, IN

Epson Jan 2021- Sept 2023

● Repaired and serviced 25–40 POP units per day, maintaining a 99% first-pass quality rate while meeting daily production targets.

● Reduced rework by 20% by improving diagnostic accuracy, component handling, and standard repair procedures.

● Performed detailed functional testing to eliminate dust, banding, and performance defects, ensuring units met quality and reliability standards.

● Replaced damaged mirrors and internal components, restoring full functionality and extending product life cycles.

● Prepared repaired units for inventory placement and outbound shipment, maintaining accurate documentation and packaging standards.

Technical Support & Repair Technician Plainfield, IN Bell Techlogix July 2005 - Dec 2020

● Diagnosed, repaired, and tested Epson projectors, POP displays, and inkjet printers, achieving a 98% quality acceptance rate.

● Managed inventory, packaging, and shipping for 1,000+ devices per month, maintaining >99% inventory accuracy.

● Improved device turnaround time by 15% through workflow optimization and parts staging.

● Supported kit assembly, order processing, and depot operations to ensure timely delivery of technical equipment.

● Programmed and processed Skytel pager orders for hospital clients, ensuring accurate and timely service. SKILLS

● Operations management

● Team leadership and people development

● Safety and compliance

● Process improvement

● Quality control

● Technical diagnostics

● Inventory and logistics

● Training and development

● Strong communication and interpersonal skills

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