Operations & Projects Support Specialist

ARBAZ KHAN

**************@*****.*** 934-***-**** Bay Shore, New York

Project Coordination Operations Support Customer Service

PROFESSIONAL SUMMARY

Operations and project support professional with experience in construction coordination, assistant project management, insurance service, and high-volume customer support. Strong background in scheduling, documentation, vendor communication, CRM tracking, and follow-up across fast-paced environments. Known for staying organized, communicating clearly, and helping teams keep work moving on time.

EDUCATION

Suffolk County Community College Liberal Arts (In Progress)

Relevant coursework: Business Administration, Project Management Brentwood High School Diploma

LICENSES & CERTIFICATIONS

New York Property & Casualty License (#PC-1949596) Google Project Management Professional Certificate, Coursera (In Progress)

PROFESSIONAL EXPERIENCE

Camsa Construction Corp 03/2025 - Present

Construction Assistant

Supported project managers and site supervisors across approximately 3-5 active jobs by tracking documentation, schedule updates, and daily field communication.

Coordinated with 10+ subcontractors and suppliers each week to confirm materials, delivery timing, and next-step follow-up.

Assisted with site inspections, safety checks, and progress tracking to help keep timelines, punch items, and open issues visible.

Futura Builders 09/2024 - Present

Assistant Project Manager

Supported scheduling, vendor communication, and material tracking across approximately 4-6 active construction projects.

Organized 20+ estimates, site updates, and internal job records to improve project visibility and follow-through.

Helped resolve day-to-day project issues by relaying updates, tracking open items, and supporting timeline-driven deliverables.

GEICO 02/2024 - 09/2024

Customer Service Representative

Managed approximately 50-70 inbound customer interactions per day involving policy questions, billing concerns, account updates, and service requests.

Maintained accurate account documentation while explaining coverage, de-escalating concerns, and driving timely resolution in a fast-paced service environment.

Macy's 2023 - 2024

Assistant Manager / Team Captain

Supported store operations, task delegation, merchandising priorities, and customer service during high-traffic shifts while helping oversee approximately 5-10 team members.

Assisted with escalations, workflow coordination, and customer experience standards in a fast-paced retail environment.

Mosquito Joe 2023 - 2024

Customer Service Representative

Scheduled approximately 15-25 service appointments weekly, handled inbound and outbound calls, and responded to customer questions regarding service needs.

Updated CRM records, followed up on service requests, and supported issue resolution to help maintain customer satisfaction.

Trinity Solar 2022 - 2023

Sales Assistant

Generated approximately 20-40 outreach touches per day through cold calling, local outreach, and direct customer engagement.

Educated homeowners on solar products and financing options while tracking prospects, follow-ups, and appointments in CRM systems.

CORE SKILLS

Project coordination, project tracking, schedule management, documentation, vendor coordination, subcontractor communication, customer service, conflict resolution, CRM systems, Microsoft Office, Google Workspace, data entry, reporting, estimating support, material tracking, insurance account service, inbound and outbound calls, team support, time management

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