Customer Service Specialist with Strong Multitasking Skills

RACHAEL FRANCO

Customer Service Professional

Texas

Professional Summary

Customer service professional with extensive experience delivering high-quality, people-centered support in fast-paced, high-responsibility environments. Skilled in communicating clearly, managing multiple requests, and remaining calm and professional during time-sensitive or stressful situations. Proven ability to follow strict procedures, handle sensitive information with discretion, and provide reassurance and assistance to diverse individuals. Known for strong interpersonal skills, adaptability, and a service-driven mindset focused on safety, comfort, and positive customer experiences.

Work Experience

Customer Service Representative

Datamark – Texas Dec 2025 – Present

- Assist customers by phone with childcare and elder care reservations

- Provide clear, accurate information while addressing customer questions and concerns

- Enter, update, and maintain reservation data in computer systems

- Handle sensitive and confidential customer information with professionalism

- Manage multiple requests while maintaining attention to detail and service quality

- Follow established procedures and guidelines to ensure accurate service delivery

Content Moderator

Teleperformance – Texas Dec 2021 – May 2025

- Reviewed and evaluated digital content to ensure compliance with established policies

- Applied consistent judgment and attention to detail when approving or escalating content

- Accurately documented decisions within internal systems

- Maintained strict confidentiality and data privacy standards

- Met productivity, quality, and accuracy benchmarks in a fast-paced environment

- Followed structured workflows and procedures to maintain service standards

Customer Service Representative (Banking)

Alorica – Texas Jan 2021 – Dec 2021

- Assisted customers by phone with checking account inquiries and transactions

- Explained procedures and resolved customer issues professionally

- Verified customer identity and safeguarded confidential financial information

- Entered and updated account information in secure systems

- Followed compliance, security, and quality guidelines while meeting performance metrics

Education

High School Diploma

Jefferson High School 2015 – 2018

Skills

Customer Service & Communication

- Professional phone and in-person service

- Active listening and clear communication

- Conflict resolution and de-escalation

Administrative & Computer Skills

- Data entry and documentation

- Scheduling and reservations

- Navigating multiple systems

Confidentiality & Professionalism

- Handling sensitive information

- Adhering to procedures and compliance standards

- Remaining calm under pressure

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