Salesforce Developer and Cloud Solutions Architect

Mounish K

Email: ***********@*****.***

Ph: 469-***-****

Green Card

Professional Summary:

With 7+ years of IT experience in Development and Administration of Salesforce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications.

Experience working in high-volume data environments, delivering scalable and performance-optimized Salesforce solutions.

Strong experience in developing client- specific solutions on Force.com platform using Apex classes, Apex Triggers, Visualforce and Force.com IDE.

Strong Salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, and integrating with external source by developing SOAP API, REST API and Force.com API.

Strong experience in Lightning Web Components (LWC), Aura Components, and Salesforce Lightning Design System (SLDS).

Proficient in Apex, Visualforce, Lightning Web Components (LWC), and full Software Development Life Cycle (SDLC) practices.

Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.

Experience in Web Services like Service cloud, Sales cloud, Customer portal and Partner portal and Integrated Google Apps in Salesforce.

Experienced in integration of Salesforce.com with external applications by using web services SOAP and REST API.

Experience in designing and consuming APIs using MuleSoft Anypoint Platform for integrating Salesforce with external systems.

Experience using Copado for Salesforce DevOps, version control, CI/CD pipelines, and automated deployments across multiple environments.

Exposure to Salesforce Agentforce and Einstein AI features for building intelligent automation and agent-driven workflows.

Successfully implemented Sales Cloud, Service Cloud, Community Cloud, and Financial Services Cloud.

Good experience in designing Front-end using Dynamic Visualforce pages, Components, HTML 5, CSS 3, JavaScript, jQuery, Bootstrap, Media Queries and AJAX.

AWS Certified Developer with understanding of cloud-native architectures and integration patterns, supporting scalable enterprise solutions.

Familiar with AWS services such as Lambda, S3, and API Gateway for building and integrating distributed applications.

Technical Skills:

Salesforce Technologies

Salesforce Lightning, Apptus, Aura, Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, Web Services, Sales Cloud, Service Cloud, Marketing Cloud.

Salesforce Tools & Integration

Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Copado(Salesforce DevOps, CI/CD, Git-based deployments), MuleSoft Anypoint Platform (API design, RAML, API Manager), REST/SOAP Integrations

Languages

Apex, C, C++, Java.

Web Technologies

SOAP, XML, CSS

Cloud Platforms

AWS (Lambda, S3, API Gateway)

Data Bases

Oracle, Ms Access.

Operating Systems

Windows and UNIX.

Certifications:

Salesforce Administration

Salesforce Platform Developer – 1

AWS Certified Developer – Associate

Professional Experience:

Client: Santander Bank, Boston, MA. Duration: Mar 2024 – Till date

Role: Salesforce Admin/Developer

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.

Translated business requirements into technical specifications and scalable Salesforce solutions.

Documented and shared the requirements with other Salesforce.com consultants for further implementation.

Developed several Apex Triggers, Classes during the project lifecycle.

Designed and optimized Apex solutions for high-volume transactional data, ensuring bulk-safe operations and governor limit compliance.

Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.

Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.

Designed and consumed MuleSoft APIs to integrate Salesforce with external banking and legacy systems using RESTful services.

Explored integration patterns between Salesforce and AWS services (Lambda, API Gateway) to support scalable and event-driven architectures.

Worked with MuleSoft Anypoint Platform to build, test, and deploy APIs for real-time data synchronization between Salesforce and external applications.

Gained exposure to integrating Salesforce APIs with cloud platforms like AWS for secure and scalable data exchange.

Collaborated with integration teams to define API contracts using RAML and implemented secure authentication mechanisms (OAuth, basic auth).

Built reusable UI/UX components with Salesforce lightning component framework.

Developed Lightning Web Components (LWC) using SLDS for high-performance and reusable UI solutions.

Implemented Salesforce Flows (Screen Flows & Record-Triggered Flows) to automate complex business processes.

Explored Salesforce Agentforce capabilities to build AI-driven service workflows and automated case handling.

Used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.

Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.

Assisted in configuring Agentforce agents using Salesforce data and business rules to improve customer support efficiency.

Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Implemented CI/CD pipelines using Copado integrated with Git for version control and automated releases.

Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application.

Provided and organize documents via Sales force CRM Content or the Documents tab in Customer portal.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Worked with SOSL and SOQL queries to get data from different related objects.

Optimized queries and indexing strategies for large data volume (LDV) environments.

Managed user stories, commits, and automated testing in Copado to streamline release cycles.

Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.

Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment.

Environment: Salesforce.com Platform, Service Cloud, Apex, CRM, Salesforce Lightning, Visualforce, Data Loader, Workflow & Approvals, Reports, Sales Cloud, SOSL, SOQL, Custom Objects, Custom Tabs, Email Services, HTML, Data Migration, MuleSoft Anypoint Platform, REST/SOAP APIs, Agentforce (Einstein AI), Copado, Git, CI/CD, Windows.

Client: Target Corporation, Minneapolis, MN. Duration: Aug 2022 – Feb 2024

Role: Salesforce Admin/Developer

Responsibilities:

Interacted with various business team members to gather the requirements and documented the requirements

Mapped end-to-end business processes into Salesforce workflows and automation solutions.

Designed CRM applications as part of a development team.

Implemented customizations using Apex controller classes Custom, Extension, Triggers and Visualforce pages.

Developed custom pages using Apex, Visualforce and controllers for customized UI of application work flow.

Implemented various Apex classes, Triggers, Batch & Schedulable classes and also the Future method for handling huge data transactions or Bulk operations.

Designed Batch Apex and asynchronous processes to handle large-scale data processing and high-volume transactions.

Implemented best practices to avoid governor limits by writing repeated code in triggers and Apex classes.

Implemented Apex best practices to ensure bulk-safe operations and avoid governor limits.

Participated in integration initiatives using MuleSoft APIs to exchange data between Salesforce and third-party enterprise systems.

Evaluated cloud integration approaches involving AWS services to enhance system scalability and performance.

Involved in CPQ (Configure, Price & Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.

Developed Lightning Web Components (LWC) and Aura components using SLDS for enhanced user experience.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Integrated Salesforce and the legacy system using Cast Iron Integration Systems.

Participated in Copado-based release management, including user story promotion, conflict resolution, and automated deployments.

Environment: Salesforce.com platform, Salesforce Lightning, Aura, Apex, Visualforce, Lightning, Sales Cloud, Data Loader, Objects, Custom Tabs, Email Services, Data Loader, Eclipse IDE Plug-in, Cast Iron, SOAP, Rest API and Windows.

Client: Envision Healthcare, Nashville, TN. Duration: Oct 2020 – July 2022

Role: Salesforce Developer/Admin

Responsibilities:

Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.

Designed, developed and deployed Apex classes to support Visual Force pages' development, Test classes for Unit testing and Apex Triggers for various functional needs of the application.

Involved in deploying the Apex code, Triggers, Custom objects, Reports, Report Types, Workflows, page layouts, Record types using outbound change sets to Inbound change sets in Production.

Developed Batch Apex Classes, Visual Force pages, Future and Apex Triggers to develop the custom functionality as per the requirements.

Designed various Web pages in Visualforce for capturing various inquiries and Implemented logic using controllers and extensions in the back end.

Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce Mobile Development.

Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.

Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from Salesforce.com form database.

Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Used Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.

Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.

Performed tasks for Data Migration like Data mapping and Data loading.

Involved in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com, Salesforce Lightning, Salesforce, Apex Classes, Triggers, Controllers, Visualforce pages, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Windows.

Client: Grange Insurance, Columbus, OH. Jan 2019 – Sep 2020

Role: Salesforce Developer

Responsibilities:

Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.

Documented and shared the requirements with Salesforce.com consultants for further implementation.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Designed and developed workflow rules, validation rules, formulas, and customizations with in Salesforce.

Created profiles and implemented Object level, field-level and record-level security.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.

Created email templates and inbound emails using Visualforce for the clients and customers.

Implemented various Custom Reports and deployed them for different business user levels.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Administrated and monitored the company’s Salesforce CRM application.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visualforce, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse and Windows.

References: Will be provided upon request.

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