Pharmacy Technician - Customer Service Leader

JEANETTE FIGUEROA

** * ******** ** *** fl. Carteret, NJ 07008

*****************@*****.*** 973-***-****

OBJECTIVE: To obtain a position that utilizes all of my skills and talents with a company where there is potential for personal growth.

EXPERIENCE

October 2016 – Present Bergen Pharmacy Newark, NJ

Certified Senior Pharmacy Technician/ Customer Service Supervisor

·Provide outstanding customer service to patients related to their prescriptions, such as refill requests, shipment status, billing issues, demographic updates, payment & invoice questions and other general questions.

· Fields inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions and troubleshoot any problems.

·Operates the pharmacy software in order to obtain patient and drug information, process prescriptions, and perform other necessary functions on the system in accordance with the company policies and state and federal regulations.

·Display excellent communication skill and makes outbound calls to patients to collect shipping and billing information.

·Manages difficult or emotional patient situations; Responds promptly to patient needs; accepts feedback to improve service; Responds to requests for service and assistance; Meets commitments

September 2013- October 2016 Prime Aid Pharmacy Union City, NJ Certified Pharmacy Technician/Intake

·Completed all initial data entry, including patient and provider demographic, insurance and prescription information, of new patient enrollment forms into pharmacy system

·Managed all inbound fax/email correspondence and routing to appropriate queues

·Refer all doctor’s calls and customer’s medical questions to Pharmacist ·Managed calls to and from internal and external customers for clarification of prescriptions, requesting further information, communicating timing of service/delivery, completing medication profile information, or to inform them of a delay in services due to lack of needed information ·Performed other duties as assigned

May 2011 – July 2012 The Home Depot East Hanover, NJ Cashier/Returns Associate

·Perform transactions promptly and accurately.

·Process returns and marked down merchandise when needed.

·Promote sale items and credit cards for store boost.

·Help in other departments when understaffed.

·Opened credit card accounts and Warranties on specific items. Nov.2009 - June 2010 Target Jersey City, NJ

Early Morning Stocker

·Unloaded boxes of merchandise and put them on sales floor.

·Packaged out of season and labeled for stocking.

·Cleaned and organized area for appearance and shoppers convenience.

·Attended to cashiers and marked down merchandise when needed.

·Refaced store and changed areas for better sales. Oct. 2004 - Nov. 2010 Mary Kay

Independent Beauty Consultant

·Taught skin care to women.

·Placed, processed and either delivered or shipped orders.

·Booked appointments and shared the business opportunity.

·Promoted my business through in-store booths and the web.

·Meet quotas for the month and career standing.

·Traveled the tri-state area for sales and recruiting purposes. New Jersey

Sept. 2007 - March 2009 Bergen Pharmacy Newark, NJ Pharmacy Technician

·Received refills orders over the phone from doctors’ offices and patients.

·Called insurance companies for approval and for patient’s coverage’s.

·Took care of customers at drop off and pick-up.

·Rung sales when necessary and take transfers over the phone.

·Filled medications fast and accurately.

·Stocked the shelves and pulled expired medications.

·Made delivery logs and kept track of delivery orders. Certificates:

Board of Pharmacy: Pharmacy Technician certified

CPR certified

EDUCATION

2000-2004 Barringer High School Received Diploma June 24, 2004 Newark, NJ 2012-2014 Essex County College Completed Course work in Business Newark, NJ

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