Multi-skilled Customer Service and Management Professional
Resume:
Kim Parker- Fontenot
Houston, TX *****
****************@***********.***
Professional Summary
Seeking a position which will permit me to utilize my management and customer service skills. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ROI CX Solutions-Houston, TX
May 2025 to Present
Currently working on the VISA campaign
My duties are to collect data for suppliers and customers, by means of outbound calling, email, and letters. To input data by using the Zimbra, data Ops, Excel, systems. Billing Clerk/Customer Service
ROI Solutions/Billings Clinic-Billings, MT
September 2022 to May 2025
Take inbound calls from patients, pharmacy, and other medical staff schedule clinic and pcp appointment Case Manager
ROI CX Solutions-American Fork, UT
May 2021 to May 2025
Process cases for the COVID-19 Emergency Rental Relief Program RenthelpMN in Minnesota, Ohio, and KERA Kansas Emergency Rental Association. Review financial, and personal documents contact clients to inform them of needed documents to move forward with the assistance they request. Systems that are used
Five9, METRO, ALITA, DISCORD, and TEAMS
Customer Care Associate
CONDUENT/HUMANA-Houston, TX
August 2020 to December 2020
Remote agent for HUMANA Health Care
Life Skills Teacher
Glovers Adult Day Hab-Houston, TX
September 2019 to July 2020
Teach adults with disabilities life skills, and coping skills for when they are independent. Cashier and Customer Service
Family Dollar-Houston, TX
October 2018 to March 2019
Cashier,stock, zone,
Retai Supervisor Events
Crossmark-Plano, TX
April 2014 to May 2018
Responsible for the management of effective and efficient execution of retail merchandising and sales activities in designated territory by ensuring the quality and capacity of service through training and development.Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Ensure quality execution by conducting audits and works with Retail Representatives to assess, train and develop retail skills and knowledge. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Customer Service Agent
West Corporation-Beaumont, TX
March 2011 to April 2013
Check to ensure that appropriate changes were made to resolve customers' problems. prepare change of address records using computers,
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills.
Team Leader
Towers Elite Services-Beaumont, TX
August 2008 to September 2010
Perform quality checks on products and parts. Shovel, sweep, or otherwise clean work areas. Review work orders and blueprints to ensure work is performed according to specifications. Safety Overseer
BGI Contractors-Beaumont, TX
August 2007 to June 2009
Fire watch, hole watch, safety overseer and maintenance.Clean or prepare construction sites to eliminate possible hazards. Control traffic passing near, in, or around work zones. Cashier
Stienhagen Oil Company/Fast Lane-Beaumont, TX
June 2007 to August 2007
Cashier, stock, inventory of merchandise, money, gas, maintain a clean work place.Receive payment by cash, check, credit cards, vouchers, or automatic debits. Assist customers by providing information and resolving their complaints.
Care Giver
Creative LearningCenter-Beaumont, TX
February 2007 to June 2007
Teach toddlers ages 16-24 months and help potties train. Housekeeping Laundry Worker
Silver Employment-Nederland, TX
September 2006 to January 2007
Helped with the sorting and cleaning of all hospital linen and towels. Pressed all sheets,plus delivered completed work to assigned floors.
Cashier
Wal-Mart-Beaumont, TX
May 2006 to June 2006
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Communication Representative
SEIU Communications-New York, NY
April 2002 to June 2004
Assist subordinates and supervisors in identifying and resolving problems. Test and evaluate hardware and software.
Demonstrate effective presentation skills. Mo niter system performance. Identify main client groups and audiences. determine the best way to communicate publicity information to them and develop and implement a communication plan.
Office Assistant
Janie Grady Tax Sevice-New York, NY
November 1998 to February 2002
Meet and greet customers, schedule appointments, answer phones, computer filing, faxing, copying, shredding, and other duties.Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Education
GED (High school or equivalent)
OCCUPATIONAL OUTLOOK-New York, NY
June 1997 to July 1997
Skills
Customer Care Call Center Developmental Disabilities Experience Google Suite Recruiting Microsoft Windows Office Administration ManagementCustomer Care Toddler Care problem solving ABA Office experience Microsoft Office Microsoft Excel Presentation Skills Autism Experience Communication skills Case Management Customer Service INTERNET EXPLORER Sales English Therapy Excellent ( Read Write Speak ) Quality assurance CSR CLASS (Less than 1 year) Teaching Problem-solving Training & development Software Testing Typing Speed: 36 Words Per Minute English Microsoft Word Typing Computer Networking Computer literacy Time management Data entry Customer Support TRAINING (4 years) Counseling Documentation
Certifications and Licenses
Driver's License
Contact this candidate