Customer Service Specialist & Certified Medical Assistant

305-***-**** ***************@*****.***

PROFILE

SKILLS

Professional with six years of customer

service experience and six years as a

Certified Medical Assistant, bringing a

strong background in client relations and

healthcare support with a focus on

professionalism and quality service.

Customer Relations & Support

Patient Care & Advocacy

Appointment Scheduling & Coordination

Medical Records Management (EMR/EHR)

Conflict Resolution & Problem Solving

Administrative & Clerical Support

HIPAA Compliance

Multitasking in High-Volume Environments

Communication & Interpersonal Skills

Team Collaboration

Shemika Charles

CUSTOMER SERVICE / CMA

EDUCATIONAL HISTORY

West Fargo Sheyenne High School

2017-2021

Carrington College Tucson AZ

Physical Therapy school 2022-2023

WORK EXPERIENCE

Night auditor/ Customer service rep

Delta by Marriott June 2025- Present

Travel CMA/CNA

Cornerstone Caregiving June 2025- October 2025

Night auditor/ Customer service rep

Woodsprings suites June 2024-April 2025

CMA (Certified Medical Assistant)

Edgewood Vista July 2021- August 2023

Customer Service Representative

Walmart July 2020- May 2022

Customer Service Representative

Target February 2019- November 2021

Residents Care Manager

By Grace Home Support January 2024- Present

Contact this candidate