Salesforce Developer - LWC & Integrations Expert

Nisha Makwana

New Jersey (Open to relocate) 607-***-**** **************@*******.*** LinkedIn

Salesforce Developer 7x Salesforce Certified Professional LWC • Apex • Integrations

Professional Summary

Results-driven Salesforce Developer with 7+ years of experience designing, developing, and deploying enterprise- grade CRM solutions across Sales Cloud, Service Cloud, and Experience Cloud. Proven expertise in Lightning Web Components (LWC), Apex, and API integrations, delivering scalable and high-performance applications that improve operational efficiency by up to 30%. Strong background in healthcare integrations using HL7/FHIR standards, workflow automation, and system optimization. Adept at translating complex business requirements into robust technical solutions while collaborating with cross-functional teams in agile environments.

Skills

Salesforce Platform: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, CRM Analytics, Einstein AI, Salesforce Flow, Flow Orchestration, Agent Force

Development: Apex (Classes, Triggers, Batch Apex), Lightning Web Components (LWC), Aura, Visualforce

Integration & APIs: REST APIs, SOAP APIs, MuleSoft, HubSpot, HL7, FHIR Tools & DevOps: GitHub, Copado, Gearset, Data Loader, VS Code, SFDX CLI Languages: Apex, JavaScript, SQL, Python

Work Experience

Public health solutions (NYC department of health & mental hygiene) Feb 2025 - Present Senior Salesforce Business Analyst (Developer) Long island city, NY

•Architected and implemented scalable Salesforce solutions across Service Cloud and Experience Cloud by designing custom objects, relationships, validation frameworks, and automation flows, resulting in a ~25% improvement in operational efficiency and data processing accuracy across healthcare workflows

•Engineered reusable and highly modular Lightning Web Components (LWC) leveraging Apex controllers and dynamic data binding to display filtered and context-aware related records, significantly enhancing user productivity and reducing manual data lookup efforts across multiple departments

•Designed and deployed secure Experience Cloud portals for external partners and healthcare stakeholders, implementing role-based access control, sharing rules, and authentication mechanisms to ensure seamless and compliant data access

•Led the integration of Salesforce with external healthcare systems using HL7 and FHIR standards, enabling real-time, secure, and accurate data exchange across platforms while maintaining compliance with healthcare data regulations

•Developed and optimized bulkified Apex logic and asynchronous processing (Batch Apex, Queueable, Future methods) to efficiently handle large-scale healthcare datasets, reducing processing time by ~40% under high transaction loads

•Collaborated closely with cross-functional stakeholders, including business analysts, product owners, and healthcare teams, to translate complex workflows into scalable technical solutions aligned with organizational goals

Rock & Roll Hall of Fame May 2024 – Aug 2024

Salesforce Developer Cleveland, OH

•Configured and enhanced Salesforce CRM functionality by designing and implementing custom objects, fields, page layouts, and record types tailored to organizational needs, improving system usability and adoption across teams

•Automated complex business workflows using Salesforce Flow, Process Builder, and Approval Processes, significantly reducing manual intervention and improving process efficiency by approximately 20%

•Designed and developed interactive reports and dashboards to provide actionable insights into operational and business performance, enabling stakeholders to make data-driven decisions

•Performed comprehensive data validation, cleansing, and optimization using SOQL and SOSL, identifying inconsistencies and improving overall data quality and reliability within Salesforce environments

•Collaborated with internal teams to gather requirements, test solutions, and ensure seamless deployment of CRM enhancements

Infosys (Client: CVS Aetna) May 2022 – Aug 2023

Salesforce Lightning Developer Pune, India

•Designed and developed dynamic, reusable Lightning Web Components (LWC) to support complex healthcare workflows such as member claims processing and service request management, improving system usability and data accessibility for end users

•Enhanced frontend performance and user experience by leveraging the Aura framework, Lightning Design System, and optimized rendering techniques, achieving a 20% improvement in task efficiency

•Developed and deployed secure Apex REST and SOAP web services to integrate Salesforce with third-party healthcare systems, ensuring seamless and reliable data exchange across platforms

•Implemented event-driven and API-based integration patterns, improving system responsiveness and enabling real-time data synchronization

•Designed and optimized SOQL queries, indexing strategies, and data models, reducing query execution time by ~25% and improving application performance

•Built scalable Apex solutions using bulkification techniques and asynchronous processing (Batch, Queueable) to efficiently handle high-volume data processing

•Managed end-to-end Salesforce SDLC lifecycle, including requirement analysis, system design, development, testing, deployment, and production support

•Conducted code reviews, enforced Salesforce best practices, and mentored junior developers, improving overall code quality, maintainability, and development efficiency

Tata Consultancy Services (Client: Iron Mountain) Feb 2020 - Apr 2022 Salesforce Developer Mumbai, India

•Designed and developed scalable Salesforce applications using Apex classes, triggers, batch processes, and test classes, achieving over 90% code coverage and ensuring production-ready deployments

•Engineered reusable and modular Lightning Web Components (LWC) and Flows to streamline complex business workflows, improving user experience and reducing operational friction

•Led User Acceptance Testing (UAT) coordination with business stakeholders, ensuring high-quality deliverables aligned with business requirements

•Managed CI/CD pipelines and release processes using Copado, Gearset, and GitHub, improving deployment efficiency and minimizing production issues

•Developed Batch Apex and Queueable jobs for large-scale data processing and migration, ensuring efficient handling of high-volume datasets

•Integrated Salesforce with external systems using Apex callouts, REST APIs, and SOAP services, enabling seamless data synchronization across enterprise platforms

•Optimized application performance by reducing redundant queries, improving Apex execution efficiency, and adhering to governor limit constraints

•Collaborated with QA teams to design and execute test plans, ensuring application quality, reliability, and alignment with business requirements

Hexaware Technologies June 2017 – Jan 2020

Salesforce Developer

•Developed and optimized Apex classes, triggers, and batch processes using bulkified logic and efficient SOQL, ensuring compliance with governor limits and scalable data processing

•Supported marketing and sales alignment through HubSpot-Salesforce integration, improving lead management and opportunity tracking

•Implemented robust Salesforce security architecture, including role hierarchy, profiles, permission sets, and sharing rules, ensuring secure data access and compliance with enterprise data governance policies

•Automated business processes using assignment rules, escalation rules, workflows, and process automation, reducing manual workload by approximately 30% and improving operational efficiency

Education

Master of Science in Information Systems (Data Science Track) Dec 2024 Binghamton University, SUNY, New York, USA GPA: 3.65/4.0 Dean’s List Bachelor of Engineering in Electrical Engineering May 2017

Vishwakarma Government Engineering College, India GPA: 3.60 / 4.0

Certifications

•Salesforce Certified Administrator

•Salesforce Certified Platform Developer I

•Salesforce Certified Platform App Builder

•Salesforce Certified Sales Cloud Consultant

•Salesforce Certified Marketing Cloud Email Specialist

•Salesforce Certified AI Associate

•Salesforce Certified Einstein Prediction Builder

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