Remote Customer Service & Data Entry Specialist in FL
Resume:
HOLLY BAKER
Customer Servicer, Data Entry Specialist, Medical Assistant
+1-727-***-**** *********@*****.*** www.linkedin.com/in/holly 3663 58TH AVE N LOT 730, SAINT PETERSBURG FL 33714 EXPERIENCE
Dedicated Volunteer with Crisis Text Line 12/2024 - Present Crisis Text Line Location
Providing remote crisis counseling and support to individuals in distress Skilled in active listening, empathetic communication, and de-escalation techniques Assisting individuals experiencing depression, suicidal thoughts, and other mental health challenges
Greeted and seated over [XX] guests daily, ensuring efficient table turnover. Managed waitlists and reservations, optimizing seating for maximum occupancy. Coordinated with a team of [XX] staff during high-traffic shifts. Remote Surveyor Agent Contract Temporary Position 08/2024 - 11/2024 ADG Research LLC Saint Petersburg, FL
Outbound calls to customers all over the United States conducting political surveys Developed persuasive scripts to engage prospects and overcome objections Participated in ongoing training sessions to enhance product knowledge and sales techniques
Conducted market research to identify potential new markets or target demographics for outreach efforts
Worked closely with the sales team to coordinate lead generation efforts and share best practices
Adhered to company policies, procedures, and compliance regulations during all interactions with customers
Medical Assistant Front and Back Office 02/2021 - 03/2024 Maturity Medical Primary Care Saint Petersburg, FL Assist provider with medical procedures
Escorting patients to exam rooms
Record patient vital signs
Answering a high volume of phone calls
Verifying and scheduling patient appointments
Verifying patient insurance is valid
Customer Service and Data Entry Specialist 02/2023 - 07/2023 RegaloRx Saint Petersburg, FL
Data entry by entering patient demographic, financial, and insurance information into our application system
Taking inbound calls from patients, pharmacies, and doctor's offices to help assist in answering questions regarding patient application status Maintained up-to-date knowledge of customer accounts Assisting patients in ordering medication refills
Claims Processor Contract Temporary Position 01/2022 - 05/2022 CVS Health Aetna Dental-Remote Remote
Taking inbound and outbound calls from Aetna dental members and providers Assisted customers with a warm and professional attitude Assisted customers with questions
Managed customer accounts
Greeted customers
SUMMARY
Seeking an opportunity to apply my
diverse skill set, including data entry,
medical assisting, and customer service,
in a growth-oriented organization. I am
committed to continuous learning and
contributing to a team that values
accuracy, efficiency, and exceptional
service Career-driven and eager to learn
Fully Present and engaged in the
workplace Fully Focused on gaining
knowledge and skills that will strengthen
my job stability and advancement
SKILLS
Injections E-Clinical Works
Microsoft Teams Cashier CCNA CPR
EKG EMR HIPAA Phlebotomy
Google Docs Microsoft Office
Microsoft Word ZenDesk AWS
Salesforce Your Skill
TRAINING / COURSES
Google Data Analytics
Course Title
CERTIFICATION
Certified Nurse Assistant
Southern Tech Institute
Registered Medical Assistant
Central Florida Institute
ADDITIONAL EXPERIENCE
Resteraunt Hostess
Applebee's Grill + Bar
Date period Pinellas Park FL
Company Description
Highlight your accomplishments,
using numbers if possible.
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EXPERIENCE
Claims Representative Verizon Wireless Contract
Temporary
07/2021 - 01/2022
Asurion Remote
Resolved customer issues
Booked appointments for clients
Collected and documented orders
Responded to inquiries and issues
Responsible for troubleshooting applications
Vaccination Help Line Agent Contract Position 01/2021 - 07/2021 MAXIMUS FEDERAL SERVICE-Remote Remote
Successfully navigate through different software to provide information and assistance for calling customers
Provided assistance to clients
Created customer appointments
Scheduled reservations for customers
Phlebotomy Technician 07/2020 - 02/2021
Quest Diagnostics Clearwater, FL
Performed venipuncture procedures
Entered Dr orders into computer
Faxing documents
Schedule patient appointments
Donor Center Technician 07/2016 - 07/2020
Oneblood Saint Petersburg, FL
Performed venipuncture procedures on voluntary blood and platelet donors Outbound recruitment calls to potential donors
Platelets machine operator
Booking appointments for new and returning donors
Medical Assistant, Cardiology 03/2015 - 06/2016
Johns Hopkins All Children's Hospital Saint Petersburg, FL Providing donor after care
Assisted providers with medical procedures
Escorted patients to exam rooms
Recorded patient vital signs
Answered a high volume of phone calls
Verified and scheduled patient appointments
Responsible for back office duties
CNA - Certified Nursing Assistant 04/2011 - 07/2013 The Oaks Of Clearwater Assisted Living And Rehabilitation Clearwater, FL EDUCATION
High School Diploma At Christian Academy Of Merritte Island
2007 - 2010
School or University Location
High School Diploma
Certified Nursing Assistant (CNA)
Registered Medical Assistant (RMA)
CPR Certification
BLS Certification
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