Operations Manager with 12+ Years Experience

PRISCILLA MARTINEZ

Whittier, CA 562-***-**** ********@*****.***

OPERATIONS MANAGER

SUMMARY

Operations Manager with 12+ years leading large-scale logistics and distribution teams in high-volume, safety-critical environments. Proven in driving operational performance, enforcing regulatory compliance, and maintaining service continuity under pressure. Experienced in dispatch, workforce planning, and cross-functional alignment with sales and customer teams. Bilingual English/Spanish.

PROFESSIONAL EXPERIENCE

Ryder Logistics – Tustin, CA

Operations Manager May 2018 – November 2025

Led day-to-day operations for a high-volume 3PL site, overseeing dispatch, fleet performance, safety, and administrative functions

Oversaw daily operations supporting 45+ drivers across multiple service lines, maintaining consistent service reliability and compliance in a high-demand environment

Enforced compliance with DOT, FMCSA, and internal health, safety, and environmental (HSE) standards

Supervised hiring, onboarding, performance management, and development of drivers and staff

Directed emergency response and incident management protocols

Partnered with sales and customer teams to support service delivery and operational execution

Managed dispatch planning, route optimization, and staffing coverage

Utilized SAP and related systems for tracking, reporting, and operational decisions

Improved labor efficiency and cost control through scheduling and performance initiatives

Carrier HVAC Commercial Services – El Monte, CA

Logistics Coordinator May 2017 – January 2018

Supported scheduling, dispatch, and vendor coordination for commercial HVAC operations

Managed service agreements, billing, and administrative functions

Coordinated technicians, parts procurement, and job-site logistics

Waste Management – Baldwin Park, CA

Route Manager / Dispatcher January 2014 – May 2017

Managed daily dispatch and route execution for municipal and commercial operations

Oversaw driver scheduling, route planning, and service performance

Enforced safety programs and conducted OSHA-related investigations

California Produce Wholesalers – Commerce, CA

Dispatch Manager / Buyer July 2008 – November 2013

Managed purchasing and dispatch for high-volume perishable goods operation

Supervised drivers, coordinated logistics, and maintained vendor relationships

Ensured same-day delivery and quality control for priority accounts

SYSTEMS & TOOLS

SAP, Workday, Oracle, ADP, Kronos, PeopleNet, Samsara, Omnitracs, Lytx, Geotab, AS400, Gensuite, Microsoft Office, Google Workspace

EDUCATION

High School Diploma — Pioneer High School, Whittier, CA

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