Riena Amalsa: Remote QA Tester Candidate

RIENA ALMANSA

Phoenix, AZ 623-***-**** ************@*****.*** www.linkedin.com/in/riena-almansa-635927160 Professional Summary

Detail oriented professional with proven expertise in document analysis, data accuracy, and cross-functional communication for medical claims, billing, and compliance across healthcare and corporate settings. Education

Independence University, Salt Lake City, UT BA of Science in Graphic Arts Graduated Cum Laude, 2020 Technical Skills

Office & Collaboration Tools

Microsoft Suite:

Excel

Outlook

PowerPoint

Word

Teams

Azure DevOps

Notepad++

Design & Media Tools

Adobe Creative Suite:

Photoshop

Illustrator

InDesign

Premiere Pro

After Effects

Audition

Flash

Lightroom

Gimp

Data & Analytics

Advanced Excel:

Formulas

Pivot Tables

Data Validation

Google Cloud Platform

(GCP)

Lean & Six Sigma Tools

Professional Experience

Cognizant – Senior Process Executive / Analyst

Mesa, AZ May 2023 – Present Projects: Google AI / Sysco Foods Proofread sensitive content for accuracy, consistency, and policy compliance. Collated complex data inputs into edible formats for end users and stakeholders. Communicated with teams and clients to resolve discrepancies and escalate issues, mirroring claims adjudication workflows.

Developed process documentation and summaries to support team roadmaps. All About People / City of Phoenix Fire Dept. – Account Specialist III Phoenix, AZ Jan 2022 – Feb 2023

Maintained emergency services billing records with high attention to accuracy. Created reports and managed data entry for financial tracking. Organized documentation for internal audits and ensured timely processing of critical forms and requests.

Ciox Health – Data Entry Specialist

Phoenix, AZ Aug 2018 to Aug 2019

Entered and verified sensitive patient information to facilitate medical record retrieval from clinics and hospitals, ensuring accuracy and HIPAA compliance. Supported health information management processes by reviewing documentation for completeness and resolving discrepancies, similar to claims intake and verification tasks.

Trained and mentored new team members on standardized data entry procedures, confidentiality protocols, and workflow systems related to medical record requests.

Certifications & Professional Development in Healthcare & Compliance Medical Writing for Healthcare Professionals

Six Sigma Yellow Belt Training

Lean Six Sigma Black Belt Training (Accredited)

HIPAA Awareness

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