IT Systems & Help Desk Specialist with Leadership Experience
Resume:
Houston, TX *****
Phone
************@*****.***
Jeffrey D. Grundy
Objective
To obtain a challenging IT position where I can use my technical knowledge and experience to make a meaningful contribution to managing an organization’s hardware/software environment. To continue to learn and grow in the Information Technology field.
Employment
August 2022 – January 2026
ServRight purchased by Scantron technology, hired on and trained to work on Arca Cash recyclers and managed IT services. Worked on a wide variety of document finishing equipment. Hardware replacement on HP, Lexmark, Brother, and Samsung printers. Managing 150 + customers’ needs.
August 2006 – August 2022
Complete IT
Run and manage my own IT company managing over 2 dozen small businesses then morphing my company into a onsite hardware maintenance for a third-party company called ServRight. Become the primary technician juggling up to 40 calls at a time.
August 2004 – August 2006
Computer Hospital – Lead On-Site Technician
Manage multiple technicians while servicing clients on location.
Install and maintain Windows 2003 Servers, Exchange / Active Directory.
Work skillfully with Windows NT 4.0, 2000, 2003 Server, Win XP, Win 98, and Office.
Troubleshoot multiple Hardware / Software issues at customer locations.
Repair high-end scanners and printers on-site for nationwide company.
Learn customers’ proprietary software on-site and resolve software issues in limited amount of time.
Deal with all aspects of customer relations
Diagnose multiple system issues within very short time frames.
Provide remote support of systems via internet and phone.
Plan and install network topography for new installations.
May 2000 – August 2004
Complete IT – Company Founder
Provided on-site administration of multiple companies’ IT infrastructures.
Handled on-call service for small to medium-sized clients (those with two to 150 computers and multiple servers).
Supported Novell 5, NT 4.0, Win 2000, 2003 servers
Cable installed network cable in new and existing sites.
Maintained excellent client relations and prospected for potential clients.
October 1999 - May 2000 Republic Wireless – Lead Technician
Installed wired and wireless networks.
Built servers and set up operating systems and then installed them on site.
Maintained excellent client relations and prospected for potential clients.
October 1999 –October 2000 Paragon Micro Technologies - Technician Manager
Built and installed operating system on workstations and servers; performed repair work on various other types of computers and printers.
Maintained sales orders, work orders, invoices, and scheduling of on-site service calls with clients.
Provided phone technical support of internet connectivity and network troubleshooting.
Worked daily at client sites installing software, troubleshooting PC problems, and setting up networks from the ground up.
August 1999- October 1999 Convergeys – Phone Tech for Prodigy Internet
Provided phone technical support of internet connectivity.
Learned finer nuances of verbal dictation.
October 1994 – August 1999 Floyd’s Cajun Kitchen – Assistant Manager
Worked as Assistant Manager and computer consultant.
Obtained pc’s, loaded restaurant management software and maintained the system.
Education
2004 Comp TIA’s Network +.
1994-1996 University of Houston Houston, Texas
1993-1994 Alvin Community College Alvin, Texas
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