Remote Analytics & Enrollment Specialist with Master s Degree
Resume:
Alsip, IL *****
******@*******.***
LORRAINE SMITH
PROFESSIONAL EXPERIENCE
Prairie State College 2023 to December 2025
Enrollment Retention Specialist –Academic Advising Qualify and introduce Programs and degree requirements including transfer, noncredit and career programs Triage new student enrollments for transcripts, English & Math Placement testing Amazon Choice Cohort Coordinator – Data collection, welcome email campaigns and follow- up calls for term registration
New Student Welcome campaign for 16,14,12 & 8 week starts representing the beginning and middle of add/drop week
Helped students to process course add/drop and withdrawal forms under the academic calendar. Scripted an advising retention policy using a standard period of non-enrollment to present to the board. Analyzed withdrawal & leave of absence policy for retention purposes Advised, trained and support students workers during 3 Fall semesters Collaborated leads with WIE & WIOA program, assisted in completion of Tara form PNC MORTGAGE June 2020 to July 2023
Loan Processing –Collateral Review
Outbound call to Borrowers regarding Reg. B calls, Closing Disclosures & Loan status processes Assisting LO’s with an applicant’s questions and issues and complaints. Gathered expired docs such as income and asset statements for the underwriter’s file Communicated processes to borrowers and loan officers on procedures for Closing Disclosures Mortgage appraisals / HELOC Vendor Management.
Tile Commitments/collateral verification
KOMATSU FORKLIFT USA 2019 to 2020
Sales Coordinator (contract)
Generated purchase orders and invoiced clients.
Sales support applied commissions.
CAREER BUILDER EMPLOYMENT SCREENING, Schaumburg, IL 2018 to 2018 Client Service Representative
Handled all client/customer questions
Engaged in email correspondence and inbound calls
Responsible for providing accurate ETA to clients/customers Reduced turn-around time for callers and quickly addressed employment concerns and protocols RUSH UNIVERSITY, Chicago, IL 2017 to 2017
Loan Coordinator (Contract)
Worked under contract with the bursar and coordinated institutional loans Prepared exit interviews, responded to questions and confirmed accurate loan amounts Closed payment transactions, applied payments and assisted with graduation and transcript inquires Applied health and dental insurance and student holds. Identified and applied thousands of dollars in accurate loan amounts ITT TECHNICAL INSTITUTE, Schaumburg, IL 2015 to 2016 Enrollment Counselor
Achieved Top 3 for starts as Enrollment Counselor out of 12 representatives’ Completed admissions process with students for science, technology, engineering and business occupational studies
Interviewed and presented to parents and prospective students Led tours of the school and incorporated capstone projects as part of the presentation Facilitated constant contact between the Registrar, Financial, and Career Services Motivated enrolled students and educated enrolled students and managed time and their resources available Conducted constant phone and meeting contacts scheduled on a weekly basis CAREER EDUCATION CORPORATION, Schaumburg, IL 2009 to 2015 Academic Advisor/ Admissions
Handled inbound/outbound calls for follow up with students Maintained customer accounts
Interacted with registrar, bursar and instructors
Executed course withdrawals, retention, periods of non- enrollment, academic probation polices and student escalation issues
Presented an online Orientation class
Other duties included enrollment of prospective students in Associate, bachelor’s and master’s Degree programs
EDUCATION
AMERICAN INTERCONTINENTAL UNIVERSITY BOWLING GREEN STATE UNIVERSITY Masters of Adult Education, 2015 B.S. of Business Administration, Marketing, 1987 SKILLS
Student Affairs Microsoft Office Enrollment & Retention Academic Advising Colleague Customer Service
Contact this candidate