Experienced Administrative Professional in Finance Analysis

JACQUELINE C. TSANG

EXPERIENCED ADMINSTRATIVE PROFESSIONAL

CELL # 323-***-**** *********@*****.*** HOME # 323-***-**** BACKGROUND

Experienced financial professional seeking a

collaborative environment to apply expertise

in financial analysis and process

improvement. Skilled in leveraging innovative

methods and unique insights to reduce risk,

capitalize on emerging trends, and enhance

organizational financial growth. Committed

to delivering timely solutions that support

strategic decision-making and operational

excellence.

EDUCATION

PEPPERDINE UNIVERSITY, GRAZIADIO

SCHOOL OF BUSINESS - ENCINO CAMPUS,

CA MBA/2016/Business Administration with

emphasis in Finance, 2014 – 2016

CALIFORNIA STATE UNIVERSITY OF LOS

ANGELES BS/2012/Business Administration and

Business Systems - Minor in Finance, 2012 - 2014

EXPERIENCE

METROPOLITAN WATER DISTRICT OF SOUTHERN CALIFRONIA SR. ADMIN. ANALYST Los Angeles, CA, 11.2019 – 10.2021

Administrative Analyst (2012-2019); Administrative Assistant III (2009-2012) Administrative Assistant II (2008-2009)

Administered over 120 Legal Department contract agreements, including analyzing, reviewing, monitoring, processing, and reconciling new and existing contracts.

Managed $37.8 million in Outside Professional and Non-Professional Services Agreements, ensuring accurate financial oversight.

Performed key financial operations for the Legal Department, including participation in the biennial budget process and implementing process improvements to streamline contract and invoice reconciliation.

Processed over $3.5 million in outside counsel billings and assisted in reconciling renegotiated billing contracts with accounting systems.

Recommended and helped implement a new payment procedure integrating Accounts Receivable and Accounts Payable with the Imaging System to improve departmental billing efficiency. CTBC BANK TREASURY MANAGEMENT SUPPORT SPECIALIST Los Angeles, CA, 08.2023 – 08.2025

Led monitoring of Commercial Banking & Treasury Management system performance, reporting, and data analytics to support operational efficiency.

Provided training and support for Treasury Management and Internet Banking, ensuring staff proficiency and compliance with deadlines.

Acted as subject matter expert on Treasury Management Services system capabilities and bank agreements, supporting audit requirements and implementation of recommendations.

Collaborated with sales, lending, branch, and marketing teams to address customer inquiries, conduct product sales cost analysis, and prepare actionable reports.

Engaged with clients to resolve critical issues and propose integrated Treasury Management and banking solutions.

Prepared and presented competitor analyses and product proposals to senior management to inform strategic decisions.

Supported sales officers by creating pro-forma reports to facilitate onboarding of potential clients.

Trained new staff on daily operational processes including ACH batch processing, wire setup, and client correspondence.

CTBC BANK ACCOUNTS PAYABLE SPECIALIST

Los Angeles, CA, 08.2025 – 01.2026

Processed accounts payable requests on a weekly basis, ensuring timely and accurate payments.

Maintained and updated vendor records, including OPFAC verification and setup for new and existing vendors.

Managed prepaid transactions monthly using the Prologue System to ensure accurate financial tracking.

Organized and maintained invoice copies, purchase orders, and approval documentation for audit readiness.

Investigated and resolved invoice discrepancies to maintain accurate financial records.

Updated and reconciled sub-ledger accounts to the general ledger, supporting accurate financial reporting.

Assisted with month-end closing processes and audit preparations to ensure compliance and accuracy.

SKILLS

Business Analysis

Problem Solving

Negotiation Skills

Major Accounting Software

Data Analysis and Reporting

Billing and Accounts Payable

Time Management

Exceptional communication

Fluent in English and Chinese

Commercial Banking Operations

Employee Management and Training

Sales Management and Cost Analysis

Contract Management

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