Operations and Administrative Leader with 20+ Years' Experience
Resume:
ERIN BARTELS
************@*****.***
Professional with 20+ years of relevant experience and a proven knowledge of confidential correspondence, staff training and development, organizational management and executive support.
Experience
April 2022 - October 2022
Sales Assistant
Chicago Title Insurance
Pulling daily MLS Reports
Client correspondence as directed by Sales Manager Database management Data entry
Various duties as assigned by the Sales Manager
Jan 2022 - March 2022 PROJECT SPECIALIST
Bswift / CVS Health
Client services - responsible for performing daily and weekly dependent verification audits Runs rejection and evidence of insurance reports and updates client records Runs and reports monthly stat reports and various ad hoc client audits Client fulfillment services
Compiles New Hire Packet and Benefit Class Change report weekly Supports Client Team of Specialty Services as needed
May 2019 – Jan 2022
CARE MANAGEMENT ASSOCIATE Aetna / CVS Health, Portage, MI Responsible for initial review and triage of Care Team tasks Coordinates and arranges for health care service delivery under the direction of clinical staff Performs non-clinical research, maintenance and closure of open cases Provides support services to Care Team by answering phone calls, taking messages, researching information and assisting in problem-solving Assists in the research and solution of claims and caregiver payment issues Jan 2018 – May 2019 BUSINESS MANAGER
Blue Bean Studios, Portage, MI
Content writing and design for company's social media accounts New client/referral communication
Invoicing
Apr 2014 – Feb 2018
ADMINISTRATIVE COORDINATOR
Great Lakes Center for Autism Treatment and Research, Portage, MI Facilitation of new patients
Coordination with insurance companies to verify coverages and request authorizations Coordinated main communication line (phone & email) Creation and organizing of client schedules with staffing Medical billing for ABA services with local CMH’s and contracted insurance companies Scheduling and conducting new employee orientation for the outpatient program Employee training set up and maintenance
Administrative assistant duties (filing, copies, faxes, etc.) Education
May 2018
Bachelor of Science, Spring Arbor University Organizational Management Skills
Organization
Creativity
Time-management
Problem-solving
Adaptability
Teamwork
Microsoft Office
G-suite
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