Administrative & Customer Service Professional
Resume:
Temple Camilla Loto
Las Vegas, NV 89129
Cell: 385-***-****
E-Mail: ***********@****.***
ObjectiveI am currently looking for a full time position in an environment that offers a greater challenge, increase benefits for my family, where I can be a member of a team and utilize my business, administrative, & customer service experiences to the fullest. Most of all, I seek the opportunity to help your company/organization advance efficiently and productively. Work History & Training Experiences
DEPARTMENT OF HEALTH October 2017 - October 2024
Personnel Technician/Supervisor
Pago Pago, American Samoa
Prepare & process hiring packets for physicians, nurses, medical technicians from off-island (immigration, HR process, housing, per diems, recruitment)
Renew short term contracts for contract employees; adjust salaries/position titles based on managerial evaluations; serve termination/resignation/hiring packets; process exit clearances.
Find/confirm funding for new hires; years of service records and compensation; follow-ups at EOB
(executive offices building—for gov’t employees)
Administrative Assistant I
Pago Pago, American Samoa
Generally assist in Division administration and carry out office duties, including: answering phones and taking messages, photocopying, faxing, mailings, preparing expense reports and updating electronic and paper files;
Perform other duties as assigned.
Take notes and meeting minutes as needed;
Handle correspondence for program/department staff as needed, such as memos, emails, and reports;
Maintained office supplies inventory by checking stock to determine inventory level; anticipation needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies
DESERET INDUSTRIES February 2017 – August 2017
Customer Service/Cashier
Las Vegas, Nevada
Served customers with store product information
10-key cash register
Replaced products for unsatisfied customers
When needed; assisted co-workers in warehouse with sorting “small or large as is” products for store
Attended 30’ devotionals every Tuesday for the benefit of the company
Cleaned up working stations before closure
AMERICAN SAMOA TELECOMMUNICATIONS AUTHORITY (ASTCA)August – October 2016 Customer Service Representative
Pago Pago, American Samoa
Courtesy calls to customers with outstanding bills
Prepared newsletters & mailing phone bills, stamped and enveloped each for individual ASTCA landline subscribers
Was a trainee in the billing department
Cleaned up working stations before closure
DEPARTMENT OF EDUCATION September 2008 – May 2016
Teacher Aide II
Pago Pago, American Samoa
Taught at Pava’ia’i Elementary School for six years. Two in Kindergarten, and four in second grade teaching all subjects namely Reading/Spelling/Language Arts, Gagana Samoa, Science, Mathematics, Social Studies, Health & PE/Music/Arts. Got transferred to Lupelele Elementary School for the last two years and also taught in second grade with the aforementioned subjects.
Aside from core subjects, taught life lessons about behavior, respect, honesty, against bullying, and appreciation of individual capabilities and talents among the students.
Wrote and organized weekly lesson plans.
Attended afterschool courses for teaching classification and certificates.
Prepared and presented PowerPoint Presentations at teacher improvement workshops.
Participated in extracurricular activities on and off-campus. PAGO PAGO TRADEWINDS TOURS & TRAVEL 2001 – 2005, Con’t from 2007 - 2016 Tourism Organizer/Tour Guide
Pago Pago, American Samoa
Set up and organize tours on the island for cruise ships (Whole-day tours)
Find and train tour guides
Accommodate, entertain, and transport tourists around the island.
MC at the “Vili Loto” mini-village tour
Seek bus drivers and buses to transport tourists
Meet with business owners quarterly for tourism improvement AMERICORPS—READ TO ME SAMOA September 2007 – August 2008 Tutor
Pago Pago, American Samoa
Tutored reading in all subjects.
Substituted for regular Ed teacher when absent.
Assisted students with special needs on reading and grammar.
Wrote and organized weekly lesson plans.
PHILIPPINES, SAN PABLO MISSION October 2005 – April 2007 Fulltime Missionary (LDS—voluntary without pay)
Provo, Utah & Philippines
Obtained language (Tagalog) and grammar training in Provo, Utah for 2 months, and served in several areas in the Philippines for 16 months.
Learned, spoke, and taught the gospel in Tagalog (Philippines National Language).
Proselyted, made new friends and introduced gospel doctrines to those who investigated such interests.
Taught English to Filipinos as a service.
Service projects: voluntary yard work, 1-hour/week for music lessons—piano and choir, voluntary singing for the elderly, needy, and poor. STARKING CHINESE CUISINE July 2002 – August 2003
Waitress/Cashier
Las Vegas, Nevada
Customer service/Cash Register.
Waited tables.
Minor janitorial services; cleaning dishes/tables/display windows.
Phone delivery orders.
Education
American Samoa Community College 2010 -2013
American Samoa
Associate of Arts Degree (AA) in Liberal Arts
Tafuna High School 1999 -2002
American Samoa
High School Diploma
Pava’ia’i Elementary School 1989 - 1998
American Samoa
Diploma, Certificate of Completion
Skills
Computer/Device/Technology skills: typing—60-80 WPM, Microsoft Word/Excel/PowerPoint, Internet browsing, familiar with social media and online advertising. Plan, organize, and exhibit presentations via projectors. Create pamphlets/brochures/flyers for advertisement and/or newsletters.
Foreign Language skills: Speak, read, & write in Tagalog, English, and Samoan.
Filing, Record keeping
Social Skills: Friendly, communicative, people-person. Socially interact with all manner of persons regardless of age/race/culture/traditions/gender/religion or status in society.
Fashion/Home/Garden/Event Organizer & Designer
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