IT Support / Cybersecurity / Networking - 4+ years experience.

ASHISH GHIMIRE

+1-318-***-**** **************@*****.*** linkedin.com/in/ashish-ghimire-96755b179 github.com/helloashishghimire

Professional Summary

Senior IT professional with 6+ years of hands-on experience delivering enterprise-level technical support across network infrastructure, end-user systems, and security operations. Proven track record supporting 500+ users across LAN/WAN environments, configuring and maintaining Windows desktops, laptops, VPN and remote access tools, and enforcing data security policies and IT compliance standards. Adept at troubleshooting complex software, hardware, and network issues in fast-paced, customer-facing environments. Strong communicator with experience in professional services settings and a commitment to delivering timely, high-quality IT support. Holds CompTIA Security+, Network+, CySA+, and AWS certifications.

Experience

IT Support Analyst (Student) Oct 2024 – Present

Louisiana State University Shreveport, LA

• Deliver Tier-2 IT support to faculty and staff, triaging and resolving 100+ monthly incidents across endpoint, identity, and network environments using Splunk, CrowdStrike, and Microsoft Entra ID.

• Troubleshoot and resolve VPN, remote access, and MFA connectivity issues, ensuring seamless access for end users across on-premises and cloud systems.

• Support Microsoft 365, Teams, and Windows environments; assist users with software configuration, account access, and collaboration tools.

• Enforce university IT security standards and compliance policies, identifying and remediating issues including unau- thorized access attempts, suspicious sign-ins, and endpoint anomalies.

• Reduced false-positive alert volume by 50% through SIEM rule tuning, improving operational efficiency and ticket resolution time across the IT team.

• Coordinate with IT and infrastructure teams to escalate and close high-priority incidents, maintaining clear documen- tation and follow-through on all service requests. Network & Systems Engineer Jan 2020 – Jul 2023

Max International Pvt. Ltd. On-site

• Installed, configured, and maintained 30+ enterprise network devices (Palo Alto, Fortinet, Cisco ASA), supporting LAN/WAN infrastructure for 500+ end users with 99.9% uptime.

• Administered Windows Server environments, Active Directory, and Group Policy Objects (GPO) to manage user accounts, access controls, and device configurations across the organization.

• Maintained and supported desktops, laptops, printers, and network peripherals; tracked hardware assets and managed device inventory across multiple office locations.

• Configured and supported VPN solutions (IPSec, Site-to-Site, DMVPN) and remote access tools, enabling secure connectivity for distributed teams and remote staff.

• Configured VLANs, ACLs, and routing protocols to segment and optimize the corporate network for performance, security, and compliance.

• Conducted 50+ vulnerability assessments using Nessus and Nmap, applied patches, and drove remediation efforts that reduced critical security risks by 40%.

• Implemented SSL/TLS inspection, IDS/IPS policies, URL filtering, and endpoint protection tools to enforce data security standards firmwide.

• Achieved ISO 27001 and PCI DSS compliance with zero major findings through systematic documentation, audit preparation, and cross-functional coordination with engineering teams. Security Research Analyst Aug 2023 – Dec 2023

Security Pal, Inc. Remote

• Conducted 20+ IT risk and compliance assessments for enterprise clients including OpenAI, monday.com, and Figma, producing audit-ready reports aligned to GDPR, ISO 27001, SOC 2, and HIPAA.

• Coordinated with engineering and GRC teams to identify and close security and systems gaps, reducing remediation turnaround time by 25%.

• Delivered clear, professionally written findings reports tailored to both technical and executive audiences in a profes- sional services environment.

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IT Analyst Intern Jul 2018 – Dec 2018

Loop Networks Pvt. Ltd.

• Delivered Tier-1 network and desktop support, resolving router, switch, and firewall connectivity issues for end users under SLA requirements.

• Configured and maintained 20+ routers and switches; documented recurring issues to build institutional troubleshooting knowledge.

Education

M.S. in Computer Science, Cybersecurity Concentration May 2026 Louisiana State University Shreveport

Certifications

CompTIA Security+ CompTIA Network+ CompTIA CySA+ Azure Security Engineer Associate (AZ-500) AWS Certified Solutions Architect – Associate (SAA-C03) Splunk Core Certified Power User ISC2 Certified in Cybersecurity (CC)

Technical Skills

Operating Systems & Platforms: Windows 10/11, Windows Server, Active Directory, Group Policy (GPO), macOS End-User & Desktop Support: Hardware troubleshooting, software installation/configuration, asset tracking, inven- tory management, mobile device support (iOS/iPadOS) Networking & Infrastructure: LAN/WAN, TCP/IP, VLANs, VPN (IPSec, Site-to-Site), DNS, DHCP, Cisco, Palo Alto, Fortinet

Collaboration & Productivity: Microsoft 365, Microsoft Teams, Outlook, SharePoint, OneDrive, Citrix, remote access tools

Security & Compliance: CrowdStrike Falcon, Microsoft Defender, Entra ID, MFA, IDS/IPS, ISO 27001, SOC 2, HIPAA, PCI DSS

SIEM & Monitoring: Splunk (SPL, SOAR, Dashboards), QRadar, ELK Stack Ticketing & ITSM: ServiceNow, IT service request logging, escalation, and resolution workflows Scripting & Automation: Python, Bash, PowerShell

Cloud: AWS, Azure, Microsoft Entra ID, IAM

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