Customer Support & Operations Specialist

CAREER SUMMARY

Customer support and operations professional with experience managing high volume inquiries, maintaining accurate records, and supporting compliance driven environments, strengthened by formal training through an Office Administration certification.

Strong communicator skilled in resolving customer issues, coordinating workflows, and collaborating across teams to meet service level expectations while ensuring a positive service experience.

Adept at scheduling, organizing daily operations, and optimizing digital tools to improve response times, documentation accuracy, and overall customer satisfaction.

Brings problemsolving ability, attention to detail, and foundational technical knowledge in IT support and system protection combined with administrative training to assist with customer troubleshooting and accurate form completion.

HIGHLIGHT OF SKILLS

Technical Support Skills

MS Office, CRM/ticketing tools, document systems, database updates, zendesk, Discord

Customer Service Strengths

Client communication, issue resolution, account support, and delivering consistent service excellence.

Operational & Administrative Support

Workflow coordination, scheduling, facilities support, and organized daily operations.

Compliance & Documentation

Accurate recordkeeping, regulatory adherence, data entry, and structured documentation management.

Problem Solving & Collaboration

Issue escalation, cross team coordination, and maintaining smooth customer and internal workflows.

PROFESSIONAL EXPERIENCE

Database Support Volunteer - Arthritis Society Canada Aug 2025 - Present

Maintaining and organizing volunteer database records with highest levels of accuracy, providing support towards reporting and optimizing operational efficiency

Collaborating with team members to streamline processes and improve data accessibility, contributing to overall organizational effectiveness

Customer Support Associate - RedSoft Pvt. Ltd., India Jan 2021- Nov 2024

Supported customer service operations by coordinating daily tasks, ensuring smooth workflows, and aligning activities with service standards.

Handled client documentation, communication, and account setup with accuracy, professionalism, and adherence to internal policies.

Maintained organized filing and information systems to ensure quick access to customer records, reports, and service related documents.

Entered and updated customer data across internal systems to support issue resolution, reporting, and informed decision making.

Administrative Support Specialist - Networld Pvt. Ltd. India Nov 2019 - Dec 2020

Provided administrative and customer service support in fast paced environments.

Handled transactional processing, documentation, and issue resolution with accuracy and professionalism.

Collaborated with cross functional teams to support daily operations and client needs.

EDUCATION

Bachelor of Science in Information Technology, Saurashtra University, India

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