IT Infrastructure & Operations Leader with 23+ Years
Resume:
NIRVIKALP NIRANJAN PATEL
Email: *********.*****@*****.***
Mobile No: - 972-***-****
PROFESSIONAL SUMMARY
Highly accomplished IT Infrastructure & Operations Leader with 23+ years of experience in strategic IT Infrastructure Management, Network & Security Administration, SAP Support, and Enterprise IT Operations. Proven ability to successfully manage large, multi-location teams, lead complex greenfield project implementations, and optimize IT environments spanning on-premise and cloud platforms. Expertise includes managing the SAP ecosystem, deploying enterprise security tools, strategic IT road-mapping, budget control, asset lifecycle management, and comprehensive vendor management. Dedicated to driving digital transformation and ensuring robust, secure, and high-availability IT services.
CORE COMPETENCIES & SKILLS
IT Infrastructure Management & Implementation
Team Leadership & Escalation Management (SPOC)
Network & Security Administration (Enterprise LAN/WAN/Wi-Fi, Firewalls)
Server Administration (On-Prem & Cloud)
SAP Functional & Technical Support (MM/SD/PP/QM/FICO)
IT Asset & CMDB Management
IT Budgeting & Vendor Management
Data Backup & Disaster Recovery
Mail Server Administration (M365, G Suite, Lotus Notes, Exchange)
Security Tools: Trend Micro XDR, EPO, NSM
Cloud & DevOps Basics: AWS, Git/GitHub, Linux
KEY ACHIEVEMENTS
Successfully architected and delivered complete IT infrastructure for a new greenfield manufacturing plant at Dahej, ensuring a robust operational foundation.
Led and managed large teams, including a multi-state team of up to 35 members across Gujarat, MP, & Chhattisgarh.
Implemented centralized backup and established a framework for SAP Cloud Data Center monitoring.
Established enterprise security tool deployment across multiple locations.
Reduced escalation turnaround time through structured SLA management.
PROFESSIONAL EXPERIENCE
IT Manager – Information Technology Narmada Bio-Chem Limited January 2026 – Present
Lead internal and external IT teams, overseeing all IT operations across plant locations.
Architected and successfully implemented the complete IT infrastructure for a new greenfield plant in Dahej.
Define and drive the 3-year IT strategic roadmap and digital transformation initiatives.
Manage IT budgeting, MIS reporting, SLA tracking, and critical vendor coordination.
Oversee Network Security, SAP Business One, File Server, and Active Directory environments.
NIRVIKALP NIRANJAN PATEL
Email: *********.*****@*****.***
Mobile No: - 972-***-****
Manager – Information Technology Blue Craft Agro Pvt. Ltd. June 2018 – January 2026
(Managed IT operations for Riddhi Siddhi Gluco Biols Ltd, Bluecraft Agro Pvt. Ltd., Shree Rama Newsprint Ltd, S-squad Pvt. Ltd.)
Managed enterprise IT hardware and network infrastructure across all Head Office and plant locations.
Oversaw end-to-end procurement and lifecycle management of critical assets
(Servers, Routers, Firewalls, etc.).
Monitored SAP Cloud Data Center operations in coordination with ESDS & SAP AMS vendor support.
Managed Domain & File Servers, including centralized backup monitoring.
SAP Responsibilities: Managed Master Data (MDM), HSN/Tax/TDS data, and provided end-user support (MM/SD/PP/QM/FICO).
Site Manager – Bayer Group Project 3I Infotech Consultant Service Ltd., Ahmedabad September 2009 – May 2018
Managed a team of 7 engineers across Gujarat for onsite support and operations.
Handled major escalations, comprehensive asset management, network, and server administration.
Implemented new infrastructure setups, including Wi-Fi and video conferencing.
Managed Lotus Notes mail configuration & backup cycles. Site In-Charge – ONGC Project PCS Technology Ltd., Ahmedabad August 2008 – August 2009
Led a large team of 22 engineers for enterprise IT support.
Managed bridge calls for critical incidents and maintained a complete IT asset inventory.
Team Leader – ICICI Bank Project 3I Infotech Consultant Service Ltd., Ahmedabad December 2006 – July 2008
Managed a team of 35 members across Gujarat, MP & Chhattisgarh. Handled escalations, IT asset management, and infrastructure hardening for ICICI Lombard.
Technical Support Engineer - PCS Technology Ltd, Ahmedabad, Gujarat January 2006 to December 2006
Technical support Engineer at ICICI Bank Project, Information Technology
Provided onsite support to end user whenever required and resolve the problem to user satisfaction.
Performed timely & accurate Health check for all the PCs.
Maintained all the equipment to hardware or software support. NIRVIKALP NIRANJAN PATEL
Email: *********.*****@*****.***
Mobile No: - 972-***-****
Network Administrator - URL Software (p) Ltd Ahmedabad, Gujarat February 2005 to December 2005
Handled all Network problem solutions & its trouble shooting.
Established web server, domain server, and other Linux proxy server.
Devised a solution of all software problems and hardware problems of the organization.
Computer In-charge - Vikram Sarabhai Community Science Centre, Ahmedabad, Gujarat
May 2002 to February 2005
Computer In-charge.
EDUCATION:
Qualification University
Year of
Passing
Class
BCA (Bachelor of
Computer Application) Gujarat University 2002 First Class
MBA (Master of
Business
Administrator)
Indian School of
Business Management
and Administration
2014 First
Class
CERTIFICATIONS:
Certification Institute Year of
Passing
Grade
MCSE (Microsoft Certified System
Engineer)
Microsoft 2005 A
Network Plus IIHT 2004 A
Oracle 9I & DBA C.M.C. 2002 B
Personality Development and
English Language
A.M.A 2003 -
PERSONAL DATA:
Address : D/306 Satyam Apartment, Near Balaji Garden Restaurant, Prernatirth Derasar Road, Satellite,
Ahmedabad 380015
Date of Birth : 23-10-1981
Languages Known : English, Hindi and Gujarati
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