Operations Leader with Process Excellence and People Management
Resume:
ROSE HARDING
PROFESSIONAL SUMMARY
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
WORK HISTORY
Operations Supervisor, 09/2022 - Current
McGard LLC, 3875 California Rd. Orchard Park NY 14127
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Conducted regular performance evaluations for 55-60 direct reports, identifying areas for improvement and setting development goals accordingly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Quality Assurance Associate, 12/2017 - 09/2022
McGard, LLC, Orchard Park, New York
Collect, analyze and track data for product defect types, frequency, cost
Suggest solutions for increased efficiency, decreased cost
Brief management team on findings and make suggestions accordingly
Use Excel and Power Point for data analysis and interpretation
Generate reports weekly for managerial submission
Coordinate, train, direct and supervise 1-5 employees reworking products found to have defects
Write corrective action and non-conforming material reports as needed
Assist with quarantine, containment and root cause analysis for Customer Complaints
Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
Generated quality control reports for returned products to identify and communicate patterns.
Production Associate, 08/2015 - 12/2017
McGard, LLC, Orchard Park, New York
Read prints, drawings, and sketches
Test and package product for shipping according to production needs
Maintain a clean and safe working environment
Report all equipment failures to management immediately
Report damaged products to supervisor
Adhere to company policies and safety procedures
Resolve production issues quickly and efficiently
Used equipment properly to avoid workplace hazards or injuries.
Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Inspected final products to assess compliance with quality standards and established tolerances.
Assemble approximately 350 kits per day.
Surgical Coordinator, 07/2007 - 01/2011
Southeastern Sports Medicine, Asheville, North Carolina
Create professional documents such as deposition bills, patient discharge letters etc.
Answer approximately 75 incoming phone calls, return voicemail, and call in patient prescriptions
Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Coordinate travel arrangements
Gather medical records and films necessary for Surgeons board certification
Communicate with medical supply and pharmaceutical representatives
Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
EDUCATION
Excel 1, 2, and 3 training course, 12/2019
Amherst, NY
Documentation Control course, 12/2019
Business Major, 07/1996
Kenmore West High School - Kenmore, New York
Medical Secretary Program, 07/1996
Kenton ACCESS Center - Kenmore, NY
Niagara Falls, NY 14304
**********@*****.***
SKILLS
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Data Analysis Skills
Verbal and written communication
Detail-oriented
Team Training
Efficient multitasking
Strong communication skills
Performance monitoring
Professionalism and confidentiality
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