Versatile Operations and Quality Professional

Patricia Crabtree

**** ****** *** ****, ********* Park, IL 61115 815-***-****

**********@******.***

Professional Summary

Reliable and detail-oriented professional with experience in warehouse operations, dietary services, customer service, and quality assurance. I am skilled in inventory management, food preparation, and maintaining accuracy and safety in challenging environments. Work Experience

Dietary Aide – Fairhaven Nursing Home, Rockford, IL 06/2023 – 01/2026

• Prepared and served meals.

• according to resident diet plans and special dietary needs - Followed food safety and sanitation standards.

• Assisted with food prep, tray setup, and monitored resident intake. Warehouse – Inventory – Amazon, Beloit, WI 11/2020 – 05/2023

• Received, scanned, sorted, and stowed inbound shipments.

• Maintained inventory accuracy and met productivity standards.

• Inspected products.

• for damage, defects, and labeling

Cashier – Valley Produce, Rockford, IL 10/2019 – 10/2020

• Processed transactions using POS systems and managed cash, credit, and debit payments.

• Provided friendly customer service and balanced cash drawers.

• Issued receipts, refunds, and exchanges.

Parts Scanner / Quality Assurance – Stratosphere, Belvidere / Rockford, IL 03/2017 09/2019 –

• Scanned and tracked automotive parts to maintain accurate inventory.

• Verified part numbers and labels, reported discrepancies.

• Checked parts for compliance and completed QA reporting. Call Center Agent – Alorica, Rockford, IL 12/2016 – 07/2017.

• Assisted Verizon customers with device.

• Activation and troubleshooting

• Served as first point of contact and met service performance metrics. Assembly & Packaging – Southern Imperial, Rockford, IL 06/2015 – 06/2016

• Spot welded parts, prepared items for shipment, and assembled display units Education

Rasmussen College, Rockford, IL 2013 – 2014 - Electronic Health Records (in process) Skills

• Inventory Management & Parts Tracking - Customer Service & Cash Handling - Food Preparation &

• Dietary Assistance - Quality Assurance & Inspection - Safety & Sanitation Compliance - Team Collaboration &

• Workflow Efficiency - POS Systems & Data Entry

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