Salesforce Developer - 5+ Years Experience in CRM Solutions
Resume:
Vishal koudu
Email Id: *************@*****.***
LinkedIn ID: linkedin.com/in/vishal-koudu-7ba866192
PROFESSIONAL SUMMARY:
Salesforce Developer with 5+ years of experience designing, developing, and supporting CRM solutions on the Sales-force platform.
Hands-on experience working with Sales Cloud and Service Cloud implementations across banking and technology environments.
Strong expertise in Apex development including Classes, Triggers, Batch Apex, and Test Classes to implement scalable business logic.
Experienced in building modern user interfaces using Lightning Web Components (LWC), Aura Components, and Visual-force pages.
Proficient in Salesforce automation tools including Flows, Workflow Rules, Validation Rules, and Approval Processes to streamline business operations.
Strong understanding of Salesforce data modeling, object relationships, and schema design to support complex business requirements.
Experience integrating Salesforce with external applications using REST and SOAP APIs for secure data exchange.
Skilled in implementing Salesforce security models including Roles, Profiles, Permission Sets, Sharing Rules, and Field-Level Security.
Hands-on experience with data migration, data cleansing, and bulk data operations using Data Loader, Workbench, SOQL, and SOSL.
Proficient in developing custom reports and dashboards to provide business insights and performance tracking.
Experience using Salesforce DX, Git, and CI/CD tools to support version control and deployment processes.
Strong experience working in Agile/Scrum environments, collaborating with product owners, developers, and QA teams.
Proven ability to analyze business requirements, design technical solutions, and deliver scalable Salesforce applications.
TECHNICAL SKILLS:
Salesforce Platforms: Sales Cloud, Service Cloud, Salesforce CRM
Salesforce Development: Apex (Classes, Triggers, Batch Apex, Test Classes), Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, SOSL
Declarative Automation: Salesforce Flows (Record-Triggered & Screen Flows), Workflow Rules, Approval Processes, Validation Rules
Salesforce Configuration: Custom Objects, Page Layouts, Record Types, Fields, Schema Builder, Object Relationships
Integration & APIs: REST APIs, SOAP APIs, Platform Events, Postman
Data Management: Data Loader, Data Import Wizard, Workbench, Data Migration, Data Cleansing
Security & Access Control: Roles, Profiles, Permission Sets, Sharing Rules, Field-Level Security
DevOps & Version Control: Salesforce DX (SFDX), Git, Jenkins, Change Sets, VS Code, Salesforce CLI
Reporting & Analytics: Reports, Dashboards, Custom Report Types
Web Technologies: JavaScript, HTML, CSS
Tools & Methodologies: Agile, Scrum, Jira
PROFESSIONAL EXPERIENCE:
Client: Amerant Bank, FL Feb 2024-Till Date
Role: Salesforce Developer
Responsibilities:
Developed and maintained Apex classes, triggers, and batch jobs to automate business processes and enforce business logic.
Built responsive user interfaces using Lightning Web Components (LWC) to improve user experience for sales and service teams.
Configured and enhanced Sales Cloud and Service Cloud functionalities to support customer relationship and case management processes.
Developed and customized Salesforce Experience Cloud (Communities) for external users, including customer-facing portals.
Implemented Salesforce Flows, validation rules, and approval processes to automate operational workflows and reduce manual effort.
Configured user access, sharing sets, and profiles for secure external user data access.
Integrated Salesforce with external applications using REST and SOAP APIs to enable secure data exchange.
Customized standard and custom objects including Accounts, Contacts, Opportunities, and Cases based on business requirements.
Implemented security and access control using roles, profiles, permission sets, sharing rules, and field-level security.
Created reports and dashboards to provide insights into sales performance and service operations.
Built LWC components for Experience Cloud pages to enhance user experience.
Actively participated in code reviews and suggested performance improvements.
Performed data migration and updates using Data Loader and SOQL queries.
Used Git and Salesforce DX for version control and deployment activities.
Participated in Agile ceremonies including sprint planning, daily stand-ups, and backlog refinement.
Provided production support and troubleshooting to resolve issues and ensure system stability.
Environment: Salesforce Sales Cloud, Service Cloud, Apex, Lightning Web Components (LWC), Aura Components, Visualforce, Salesforce Flows, Validation Rules, Approval Processes, REST/SOAP APIs, SOQL, Data Loader, Git, Salesforce DX (SFDX), Jenkins, VS Code, Jira, Agile.
Client: Cloudely, India Jan 2022 -July 2023
Role: Salesforce Administrator/Developer
Responsibilities:
Configured and customized Salesforce Sales Cloud and Service Cloud to support lead management and customer service processes.
Developed Apex classes, triggers, and test classes to implement custom business logic.
Built UI components using Lightning Web Components (LWC) and Aura Components to enhance application usability.
Automated business processes using Salesforce Flows, workflow rules, and validation rules.
Improved overall code coverage to 85%+ by writing comprehensive Apex test classes.
Configured profiles, roles, permission sets, and sharing rules to maintain secure access to Salesforce data.
Created custom reports and dashboards to track business performance and operational metrics.
Performed data import and migration activities using Data Loader and Workbench.
Performed unit testing, integration testing, and code reviews to ensure high-quality deployments.
Assisted with API integrations between Salesforce and external systems using REST services.
Managed sandbox testing and deployments using change sets from sandbox to production.
Implemented best practices for error handling, bulkification, and performance optimization.
Collaborated with business teams to gather requirements and implement Salesforce enhancements.
Environment: Salesforce Sales Cloud, Service Cloud, Apex, Lightning Web Components (LWC), Aura Components, Salesforce Flows, Workflow Rules, Validation Rules, Approval Processes, SOQL, Data Loader, Workbench, REST APIs, Change Sets, VS Code, Jira, Agile.
Client: Saksham Technologies Pvt. Ltd, India Jan 2020-Dec 2021
Role: Junior Salesforce Developer
Responsibilities:
Assisted in developing Apex classes, triggers, and Visualforce pages to support custom application requirements.
Configured standard Salesforce objects including Accounts, Contacts, Leads, Opportunities, and Cases.
Implemented workflow rules, validation rules, and approval processes to automate business activities.
Created basic reports and dashboards for sales and service teams.
Performed data import, export, and updates using Data Loader.
Supported testing and debugging of Apex code under the guidance of senior developers.
Assisted in sandbox configuration and deployment using change sets.
Provided technical support and issue resolution for Salesforce users.
Environment: Salesforce Sales Cloud, Apex, Visualforce, Workflow Rules, Validation Rules, Approval Processes, SOQL, Data Loader, HTML, CSS, JavaScript, Change Sets, VS Code, Agile.
EDUCATION:
Master in Arts - Information Technology and Management
Webster University, USA May 2025
Bachelor in Commerce (B.Com) – Computer Applications
AV Degree College, INDIA Jun 2021
CERTIFICATIONS:
Certified Sales force Administrator
Certified Salesforce Platform Developer - I
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