Customer Service & Administrative Support Specialist

Dinora Valdez

Pittsburg, CA 510-***-**** ********@*****.***

Professional Summary

Detail-oriented and dependable professional with over 15 years of experience in customer service, administrative support, and operations. Strong ability to manage client relationships, coordinate schedules, maintain accurate records, and resolve issues efficiently. Bilingual in English and Spanish.

Core Skills

• Tenant & Customer Relations

• Scheduling & Coordination

• Administrative Support

• Data Entry & Record Management

• Microsoft Office

• Payment Processing

• Conflict Resolution

• Organization & Multitasking

• Bilingual: English & Spanish

Professional Experience

Service Manager Assistant – Winter Chevrolet (2022–Present) Managed scheduling, customer communication, records, payments, and logistics. School Bus Driver – First Student (2019–2020)

Maintained safety, schedules, and professional communication. Hostess – Sofitel Hotel (2013–2015)

Handled reservations and ensured customer satisfaction. Bartender – Crowne Plaza (2007–2011)

Managed POS, transactions, and customer service.

Server/Manager Assistant – Applebee’s (2007–2009)

Supported operations and high-volume service.

Shift Leader – In-N-Out Burger (1998–2007)

Supervised staff, scheduling, and operations.

Education

Chabot College, Los Medanos College, Canada College, Hopelink, Rockwell Institute (Coursework) Cover Letter

Dear Hiring Manager,

I am writing to express my interest in the Assistant Property Manager position. With over 15 years of experience in customer service and administrative support, I bring strong organizational and communication skills.

In my current role, I manage scheduling, customer communication, and records while ensuring excellent service. I am highly organized, detail-oriented, and capable of handling multiple responsibilities efficiently.

I am confident that my skills and dedication would make me a valuable addition to your team. I look forward to the opportunity to contribute.

Sincerely,

Dinora Valdez

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