Client Relations & Operations Manager Resume

Olivia Gagne

Douglasville, GA • 404-***-**** • *************@*****.***

Client Relations & Operations Manager Call Center Leadership Team Performance Professional Summary

Results-driven Client Relations and Operations Manager with extensive experience leading call center operations, managing client relationships, and improving daily business performance. Proven ability to increase operational efficiency, strengthen client satisfaction, and lead teams through scheduling, training, and performance management.

Core Skills

Client Relationship Management • Operations Management • Call Center Leadership • Team Leadership & Staff Development • Workforce Scheduling • Customer Experience Strategy • KPI Monitoring • Process Improvement • Conflict Resolution Professional Experience

Authentic Beauty — Remote Client Relations & Operations Manager (Aug 2016 – Present)

• Lead daily operations and call center functions to ensure efficient workflows and high-quality client service.

• Manage client relationships, resolve service issues, and maintain strong satisfaction and retention.

• Oversee team scheduling, coaching, training, and performance management.

• Monitor service metrics and implement process improvements to increase efficiency and service quality.

Joseph and Friends Salon and Spa — Client Relations & Operations Manager

(May 1997 – Aug 2009)

• Managed operations for a multi-location salon and spa with high-volume client communications.

• Supervised staff scheduling, training, and service performance.

• Coordinated appointments and improved communication between staff, management, and clients.

Education

Independence High School, Roswell, GA — High School Diploma Business and operations training through Neil Corporation.

References - Available upon request

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