Freight Forwarder Logistics and Supply Chaon
Resume:
Rafael Oliveira
***** * ******* **** ** Apt *** – Aventura, FL 33180
**************@*****.***
Summary:
With over 25 years in international logistics and freight forwarding, I lead change by driving strategic and organizational transformation to meet objectives, utilizing skills such as vision, resilience, strategic thinking, and flexibility. I am highly experienced in leading people, focusing on guiding, developing, and motivating colleagues and customers to achieve their goals by building strong teams, developing effective strategies, fostering diversity, and managing conflict effectively. I am results-driven and committed to achieving organizational goals while delivering high-quality results, maintaining accountability, providing excellent customer service, and solving problems. I can make sound judgments and quick decisions, with a strong understanding of financial, human capital, and technology management to ensure the organization's strategic and operational success. I build coalitions by fostering and maintaining effective relationships with internal and external stakeholders, including skills in partnering, negotiation, and political savvy.
Work history:
A. Hartrodt USA – Miami, FL Business Development Manager December 2025 to March 2026.
I identified new clients; built and managed strong relationships; stayed informed about market trends; created detailed plans to achieve business goals; managed sales leads efficiently; delivered impactful sales presentations; and ensured client commitments were consistently fulfilled.
Morrison Express Corporation – El Segundo, CA Business Development Manager October 2019 to November 2025.
I drove business growth by spotting new opportunities and creating tailored sales strategies. Understanding customer needs helped me deliver impactful presentations and build strong relationships. This approach not only improved client satisfaction but also led to a significant boost in revenue.
Mainfreight U.S.A. – Carson, CA Account Executive January 2019 to August 2019.
I focused on driving business growth and maintaining strong client relationships within the logistics industry. I specialized in selling logistics solutions, including Air, Sea, Warehouse, and Domestic Transport, ensuring clients receive tailored services that meet their needs. My efforts contributed to the company's overall success in a competitive market.
Charter Link Logistics Group – Los Alamitos, CA Sales Manager September 2018 to December 2018.
I concentrated on increasing revenue for our sales team by strategically managing client relationships and identifying new business opportunities through customized sales strategies and market trend analysis.
Vanguard Logistics Services – Compton, CA Account Executive November 2014 to August 2018.
I excelled in driving sales growth and enhancing customer satisfaction through strategic account management. By actively participating in sales campaigns and ensuring successful service launches, I contributed to a significant increase in market share. My efforts to identify and secure new accounts consistently met sales targets, demonstrating my commitment to excellence in the logistics industry.
Scanwell Logistics Services – El Segundo, CA Account Manager October 2008 to September 2014.
I enhanced client relationships and drove sales by managing accounts and delivering solutions that boosted client satisfaction and retention. My work in contract negotiations and team collaboration led to a 25% increase in revenue.
Scanwell Logistics Services – El Segundo, CA Account Executive April 2008 to October 2008.
I effectively managed key accounts and served as the primary liaison to clients. I organized regular meetings to understand their needs better and implemented innovative initiatives that significantly improved sales and customer satisfaction. My proactive approach helped foster strong relationships and drive business growth in a competitive market.
Wice Logistics Services – Inglewood, CA Account Executive January 2006 to March 2008.
I provided top-tier service as the main point of contact for customers and a neutral NVOCC. I focused on retaining existing accounts while strategically securing new ones, which significantly contributed to the company's expansion in the logistics sector. My efforts improved client relationships and led to a measurable increase in customer satisfaction.
Wice Logistics Services – Inglewood, CA Export Supervisor April 2005 to December 2005.
I spearheaded export operations, focusing on operational excellence and customer satisfaction. By verifying and updating tariffs, I ensured compliance and cost efficiency. My commitment to high-quality document processing significantly improved accuracy, contributing to productivity and client trust.
Wice Logistics Services – Inglewood, CA Import & Export Agent January 2005 to March 2005.
I coordinated export operations and managed customer relationships. I streamlined documentation processes, resolved client issues efficiently, and developed lasting partnerships with new export customers. My efforts improved customer satisfaction and significantly contributed to the company's growth in the competitive logistics sector.
Imperial CFS – Torrance, CA Customer Service October 2004 to December 2004.
I played a crucial role in enhancing customer service by providing shipment updates and resolving documentation issues. I effectively processed documents into a database and tracked steamship line vessels, ensuring smooth operations. My efforts improved customer satisfaction and operational efficiency in a fast-paced logistics environment.
Allegro International Services – Gardena, CA Import Agent January 2002 to July 2004.
I managed the logistics of international and domestic freight. I ensured customers received timely updates on their shipments, processed essential documentation, and tracked freight movements. My efforts in streamlining processes improved customer satisfaction and operational efficiency.
Distribution and Auto Services – Wilmington, CA Import & Export Specialist March 2000 to December 2001.
I specialized in importing and exporting motor vehicles, ensuring seamless logistics operations. I successfully managed the transportation of vehicles from overseas and coordinated their distribution across the USA, thereby improving operational efficiency and customer satisfaction. My efforts in optimizing logistics processes directly supported the company's growth in the automotive shipping sector.
Interviewing Service of America – Van Nuys, CA Marketing Research Specialist January 1999 to February 2000.
Marketing research calling a list of numbers and surveying interests and opinions in the U.S.A. and in Brazil.
Rede Globo – Rio de Janeiro, Brazil Casting Producer & Assisting Director (Contract) April 1997 to August 1998.
Select casting, production locations, team coordination, and productions of soap operas, shows, and events.
Justice Department – Rio de Janeiro, Brazil Judicial Auxiliary (Contract) September 1995 to March 1997.
Process and send documents to the assigned chamber, update systems with relevant details, and assist court personnel as needed.
Courses, certifications, associations, and community services:
Sales Strategy (MFA, Map for action).
VIRTUS: Protecting God’s Children Adult Awareness (Archdiocese of Los Angeles).
Strategic Leadership and Management (University of Illinois Urbana-Champaign) 2018.
American Red Cross: Volunteer Limited License January 2024 Credential ID: 18267889.
Myers-Briggs Personality Test (MBTI) results (2025): https://profiles.mbtionline.com/fbc4fcf91f.html
Tri-City CERT (Community Emergency Response Team): Gardena, CA. (Under the City of Gardena leadership).
U.S. Department of Homeland Security: Indirect Air Carrier Standard Security Program Representative January 2019.
DCS (Disaster Communication Service): Operations Coordinator – Staff-4. (Under the Gardena Police Department leadership).
EVERFI: Preventing Workplace Violence; Code of Conduct Combined (USA); FCPA (Foreign Corrupt Practices Act); Harassment & Discrimination Prevention; Injury & Illness Prevention.
Education (associate’s degree, and specialization):
SESAT (Sociedade de Ensino Superior e Assessoria Técnica): International Business, Trade, and Commerce (1992-1994).
Languages:
Portuguese (Brazil): Native; English (U.S.A): Professional Proficiency; Spanish (Spain): Professional Proficiency.
Tools and Technologies:
Microsoft Office tools, Network Management, and Warehouse Management Systems.
Industry Knowledge and interpersonal skills:
International Logistics, Freight Forwarding, Domestic Transportation, Customs Regulations, Inside and Outside Sales, Customer Relationship Management (CRM), Marketing, Business Development, Budget Monitoring, Purchase Order Management, Inventory Management, Third-Party Logistics, Supply Chain Management, Project Cargo, KPI Reports, Expense Reports, Aging Reports, Performance Metrics, Qualifying and Identifying Prospects, Probe needs and objections; Account Management, Strategic planning, Negotiation, Leadership, and Management.
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