Versatile Operations & Customer Service Professional

JUSTINA CEPHAS

Brooklyn, NY 272-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dependable and hardworking professional with experience in maintenance, customer service, childcare support, housekeeping, and fast-paced retail operations. Recognized for attention to detail, reliability, and strong teamwork across diverse environments. Adept at keeping spaces clean and safe, supporting community-facing operations, assisting with educational activities, and providing friendly customer interactions. Seeking a role where strong work ethic, versatility, and hands-on skills can contribute to a high-performing team.

CORE SKILLS

CPR, AED & First Aid Certified

Customer Service & Team Support

Cleaning, Sanitizing & Housekeeping

MS Word, Excel, PowerPoint, Photoshop

Time Management & Attention to Detail

Gardening & Plant Care (Native Plants)

Safety Awareness & Compliance

PROFESSIONAL EXPERIENCE

Maintenance Associate NYC Parks – New York, NY 08/2025 – Present

Maintain cleanliness and safety of parks, playgrounds, and public areas.

Sanitize and restock restrooms following health and safety guidelines.

Inspect playground equipment and report repair needs.

Remove debris, rake leaves, and identify hazards in assigned areas.

Operate lawn equipment including trimmers, mowers, blowers, and hand tools.

Online Shopping / Order Picker (OPD) Walmart – Mount Pocono, PA 02/2024 – 02/2025

Picked, packed, and staged customer pickup orders with accuracy and speed.

Provided excellent curbside customer service in a high-volume setting.

Monitored inventory and reported shortages to maintain workflow efficiency.

Para / Teacher’s Assistant Tiny Toes Learning Center – Mount Pocono, PA 09/2022 – 12/2024

Supported classroom instruction and group learning activities.

Ensured children's safety, engagement, and developmental support.

Assisted in organizing classroom materials and preparing lesson resources.

Maintained a clean, structured, and supportive learning environment.

Housekeeping Associate Paradise Stream Resort – Cresco, PA 01/2020 – 12/2022

Cleaned and prepared guest rooms to meet resort standards.

Provided timely and detail-oriented guest service.

Reported maintenance issues and collaborated with staff to resolve them.

Cashier / Customer Service Burger King – Mount Pocono, PA 07/2017 – 08/2019

Accurately processed cash register transactions in a high-traffic setting.

Delivered friendly, efficient customer service.

Maintained cleanliness of the front counter and dining area.

Supported training of new employees.

VOLUNTEER EXPERIENCE

Gardening Assistant

NYCHA Community Garden – Brooklyn, NY 10/2013

Assisted with planting, weeding, and maintenance of garden beds.

Supported seasonal cleanup and beautification projects.

Learned composting, sustainable gardening, and native plant care.

EDUCATION

Brooklyn Communications Arts and Media High School – Brooklyn, NY

High School Diploma

Contact this candidate