Community Relations, Customer Support, Communications & Administrative

Jennifer I. Pierce

PO Box ****

Wellfleet, MA ***67

Email: ******************@*****.***

Profile: https://www.linkedin.com/in/jenniferipierce

PROFESSIONAL SUMMARY

Accomplished and results-driven professional with over 20 years of experience in public administration, community relations, and operations management. Proven ability to lead organizations, manage budgets, and foster strong community partnerships. Expertise in administrative oversight, event coordination, marketing, and policy implementation for public and non-profit entities.

EXPERIENCE

Days Propane, Provincetown, MA

Customer Experience Specialist 10/2025–Present

Coordinate service requests and manage the permitting process with local towns.

Assist customers in distress regarding furnace or appliance repair and replacement needs.

Resolve customer inquiries related to billing and manage high-volume email queries.

Truro Chamber of Commerce, Truro, MA Executive Director 05/2023–03/2025

Managed the daily operations and strategic direction of the Chamber.

Town of Truro, Truro, MA Community Services Office Assistant 03/2023–05/2023

Provided administrative support to Beach, Recreation, Council on Aging, and Community Center departments.

Managed mass public communications via online database software and produced newsletters and flyers.

Tracked online beach and ORV sticker sales, processed bills and invoices in Excel, and managed program payments.

Town of Chatham, Chatham, MA Lead Sticker Office 05/2022–02/2023

Administered sales for beach, transfer station, recycling, shellfish, and over-sand permits.

Provided revenue accounting to the Treasury office and supervised volunteers and sales staff.

Cape Cod National Seashore, National Park Service Lead Visitor Use Assistant 05/2020–10/2020

Administered the ORV special use permit office and conducted fee remittance to the U.S. Treasury.

Managed secure bank deposits for North District beach parking revenues.

Delaware Water Gap National Recreation Area, National Park Service Interpretive Ranger 05/2019–09/2019

Managed the park information center, handled social media posts, and supervised twelve volunteers.

The Wagner Inn at Duck Creek, Wellfleet, MA Guest Services (Part-time) 06/2017–12/2017

Managed reservations, concierge services, and housekeeping staff.

Wicked Local Media Solutions, GateHouse Media New England Multimedia Sales Executive 04/2016–01/2017

Developed advertising strategies for local businesses across print and digital platforms, including SEO, SEM, and social media.

Wellfleet Chamber of Commerce, Wellfleet, MA Executive Administrator 06/2012–07/2015

Served as primary liaison for membership, the Board of Directors, and media.

Recruited members and managed marketing programs, including newsletters, websites, and guidebooks.

Organized all Chamber-sponsored special events and supervised Information Booth staff.

Latham Centers, Inc., Orleans, MA Residential Counselor 01/2012–06/2012

Provided counseling and support to mentally challenged residents.

Assateague Island Seashore, National Park Service Interpretive Ranger 04/2006–10/2006

Presented environmental education and public programs; represented the NPS at community events.

Pitkin County Open Space and Trails, Aspen, CO Program Coordinator 02/1999–01/2001

Managed departmental budget and fostered non-profit partnerships.

Staff advisor to the Save Open Space Coalition, which raised $50 million via a new property tax levy.

Mapped properties into the Pitkin County GIS system using Arc View.

HS Resources, Inc., Denver, CO Environmental and Legislative Affairs Assistant 05/1994–11/1995

Managed the Colorado Oil and Gas Association's Environmental Affairs Committee and ensured regulatory compliance.

The Conservation Fund, Arlington, VA Real Estate Administrative Assistant 05/1992–01/1994

Supported the acquisition of conservation lands and managed the "Giftland" donated property program.

Implemented a database to track acquisitions and assisted with fundraising and annual reports.

Washington DC Association of Realtors, Washington, DC Multiple Listing Service Assistant 05/1991–05/1992

Managed MLS Committee meetings and adjudicated member complaints regarding data accuracy.

ADDITIONAL PROFESSIONAL EXPERIENCE

Teacher, Costa Rica TEFL (2011–2012)

Language Arts Teacher, Accomack High School (2010–2011)

English Teacher Intern, Stephen Decatur Middle/High School (2009)

Graduate Assistant, Seidel School of Professional Development (2008)

Real Estate/Marketing Assistant, Various Firms (Aspen/Carbondale, CO) (2001–2004)

EDUCATION

Advanced Social Media Certificate, Cape Cod Community College WERC

Masters of Arts in Teaching, Salisbury University

Masters of Environmental Policy and Management, The University of Denver

Bachelor of Arts in English Literature, The University of Colorado

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