Data Entry Specialist with 10+ Years Remote Experience

SHIRLEY WALMSLEY

DATA ENTRY SPECIALIST

San Antonio, TX +1-210-***-**** ************@*****.***

Professional Summary

Dynamic operational support professional with 10+ years of experience in data entry, administrative, and customer success roles. Demonstrates expertise in data accuracy, ERP system operations, and multi-line phone management, ensuring timely, e ective service and customer satisfaction in remote environments. Work Experience

Administrative Assistant

IBEW Local 60 San Antonio, TX

February 2024 to January 2026

• Reviewed and processed member application documents, ensuring accuracy and compliance with organizational requirements.

• Entered and maintained member data in LPX database, purging duplicates and correcting discrepancies to uphold data integrity.

• Scheduled apprentice evaluations and coordinated onboarding, demonstrating strong organizational and time management skills.

• Performed monetary transactions and posted payments, maintaining attention to detail and accuracy in nancial records.

• Operated multi-line phone system, providing professional customer service and routing calls e ciently.

• Assembled and distributed onboarding packets, agendas, and meeting materials, supporting internal communication and operations.

• Sorted and archived physical les, ensuring proper documentation and record-keeping. Data Entry Operator (Remote)

General Dynamics Information Technology Bossier City, LA June 2020 to December 2023

• Conducted registration intake, document validation, and helpline support for FEMA assistance, ensuring accurate applicant support.

• Identi ed and resolved stagnant cases as part of a specialized team, ensuring timely processing and customer satisfaction.

• Purged duplicate les, reviewed data for de ciencies, and corrected errors to maintain data integrity.

• Performed outbound calls to applicants and vendors, validating data and enhancing information accuracy. Captioning Agent

Sorenson Caption Call San Antonio, TX

January 2017 to March 2020

• Provided captioning services using voice recognition technology, facilitating clear communication for hearing-impaired clients.

• Transcribed live phone conversations verbatim, ensuring accuracy, proper formatting, and clear written communication.

• Engaged in ongoing voice training to maintain transcription accuracy and e ciency.

• Consistently met or exceeded company performance metrics for speed, accuracy, and productivity. Education

Business Administration (Associate's degree)

St Philip's College San Antonio, TX

Skills

Customer service Data entry ERP systems Time management Microsoft O ce Order entry Administrative experience Proof Reading/Document Review Phone etiquette Data veri cation Customer support Data management Communication skills Microsoft Outlook Attention to detail

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