Freelance Writer
Resume:
Zaneta
Kennedy
* ******* **, ********, ** *****
**************@*****.***
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Skills
Team Leader Customer Service Clerical Work Written Communication Professional Writing Data Entry Microsoft Office Phone Etiquette Administrative Assistance Typing Patient Care Medical Records HIPAA Sales Computer Proficiency Data Center Experience Call Center Experience Low Voltage Cabling OSHA Certified
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Experience
Data Center Technician Vision Technologies
December 2023 - April 2024, Moncks Corner, SC
Implemented and managed backup and disaster recovery solutions to safeguard critical business data and minimize downtime. Collaborated with cross-functional teams to troubleshoot and resolve technical issues impacting data center operations.
Client Relations Specialist SignaPay SE
March 2023 - November 2023, Goose Creek, SC
Skilled in building and maintaining strong relationships with clients to ensure satisfaction and retention. Proven track record of meeting and exceeding client service goals. Excellent communication skills, both verbal and written, to effectively convey information and address client needs.
Data Center Technician Modis Technology
July 2022 - October 2022, Moncks Corner, SC
Monitored and maintained data center infrastructure, including servers, storage systems, and networking equipment. Responded to and resolved technical issues, including hardware failures, network outages, and power disruptions, in a timely and effective manner. Maintained and repaired servers, storage systems, and networking equipment to ensure optimal performance in the data center environment. Customer Service Representative TELUS International September 2021 - May 2022, Ladson, SC
Provided exceptional customer service over the phone to resolve customer inquiries and issues promptly and effectively. Managed a high volume of incoming calls and maintained a positive and professional attitude during each interaction. Recognized for consistently exceeding customer satisfaction goals and receiving positive feedback from clients on a regular basis
Senior Agent iQor
January 2019 - January 2020, North Charleston, SC
Utilized strong negotiation and communication skills to effectively recover outstanding debts on behalf of financial institutions. Implemented strategic payment plans and settlement agreements with clients to ensure timely resolution of past due accounts. Regularly met or exceeded monthly collection targets to contribute to the overall financial health of the organization.
Call Center Representative DialAmerica
September 2017 - January 2019, North Charleston, SC Managed high-volume inbound and outbound calls, consistently meeting or exceeding customer service targets. Collaborated with team members to streamline processes and improve overall call center operations.
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Education
Associates of Arts Trident Technical College
2016, North Charleston, SC
Graduated with an Associates of Arts degree with a concentration in Professional Writing.
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Certifications
OSHA 10
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