Administrative Front Desk Specialist
Resume:
Twyla Bruce
New Braunfels, TX *****
********@*****.***
Professional Summary
Efficient administrative professional with over 3 years of dedicated office support and front desk experience. Demonstrated expertise in record keeping, appointment scheduling, and event coordination while maintaining confidentiality. Skilled in computer operations, correspondence management, and multitasking, consistently delivering exceptional service in dynamic settings. Authorized to work in the US for any employer
Work Experience
Receptionist
OAK TREE ASSISTED LIVING-New Braunfels, TX
February 2023 to Present
• Provided administrative support by greeting guests, answering phones, and managing correspondence for a busy assisted living facility.
• Coordinated office operations, including typing, photocopying, and distributing a monthly community newsletter to residents and staff.
• Maintained accurate resident census reports and updated records, ensuring confidentiality and attention to detail.
• Organized and conducted facility tours, promoting a welcoming environment for visitors and prospective residents.
• Assisted with event coordination and resident activities, supporting staff and enhancing community engagement.
• Managed inventory and ordering of food and supplies, collaborating with facility manager and vendors for seamless operations.
• Processed rent checks and completed bank deposits, demonstrating reliability and trustworthiness in handling sensitive information.
• Maintained cleanliness and organization of lobby, living room, and bathrooms, supporting a positive and professional atmosphere.
Front Desk Receptionist
Hays Nursing and Rehabilitation-San Marcos, TX
April 2021 to September 2024
• Managed front desk operations, answered multi-line phones, and scheduled appointments for resident visits.
• Communicated Covid-19 regulations and conducted temperature screenings for visitors and employees, ensuring compliance and safety.
• Provided administrative support by assisting with office tasks and maintaining organized records.
• Supported event coordination and activities for residents, fostering a welcoming and supportive environment.
Cashier/Customer Service/Sales Associate
New 2-U Thrift Store-New Braunfels, TX
March 2017 to March 2020
• Delivered excellent customer service by assisting customers, handling inquiries, and processing transactions at the register.
• Organized store displays, priced items, and maintained a clean and appealing retail environment.
• Coordinated and set up bi-weekly silent auctions, supporting event management and community engagement.
• Managed online sales listings and ensured accurate record keeping for store inventory.
• Improved store organization by reorganizing departments, enhancing accessibility and customer satisfaction.
Registered Nurse (RN)
Methodist Healthcare System-San Antonio, TX
June 1989 to May 2014
• Provided administrative support by preparing charts, collecting data, and managing patient records for surgical admissions.
• Served as team leader and charge nurse, coordinating staff and supporting effective communication among healthcare professionals.
• Utilized computer systems for data entry, report preparation, and managing confidential patient information.
• Demonstrated strong organizational skills and attention to detail in maintaining accurate records and supporting patient care.
• Delivered compassionate service to patients and families, promoting a positive and supportive environment.
Education
Nursing (ADN)
Westark Community College-Fort Smith, AR
1986 to 1989
Data entry and bookkeeping (College preparatory)
Whittier Business College-Whittier, CA
1969 to 1970
High school diploma
Sierra High School-Whittier, CA
1965 to 1969
High school diploma or GED
Some college
Trade school
Skills
• Administrative support
• Office management
• Record keeping
• Event coordination
• Microsoft Office Suite
• Data entry
• Appointment scheduling
• Correspondence management
• Organizational skills
• Communication skills
• Time management
• Maintaining confidentiality
• Multi-line phone systems
• Report preparation
• Front desk operations
Certifications and Licenses
Driver's License
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