Project & Customer Service Manager: Roofing & Construction
Resume:
John E. Lang
Orange Park, FL 32065
302-***-**** ***********@*****.***
0BObjective Customer Service/Warranty & Service Department Manager Experience Local Roofing Company, February 2025-September 2025 Orange Park, FL
Project Manager
Manage work order department.
Schedule appointments with owners for repairs, subcontractors to effect repair, order materials needed for repairs, follow-up with customer after completion of repair.
Manage projects for all roofing types: shingles, metal, tile, solar shingles.
Assign sales manager and work crew/subcontractor; discuss materials to be ordered and timeline for projects.
Contact homeowners to discuss scope and timing of installation jobs.
Meet with supervisors and owners regarding progress and issues.
Handle customer complaints and warranty issues.
Document all job-related information in company software system.
Visit job sites as needed.
Philadelphia Housing Authority (non-profit), February 2024-January 2025 Philadelphia, PA [left to relocate to Florida to care for family] Senior Construction Manager
Oversee renovation projects of high-rise apartments.
Manage project budgets in accordance with federal and state grant guidelines.
Daily communication with project managers regarding progress and issues, including inventory of materials needed for next phase of project, and working with vendors regarding orders/services.
Work with compliance agencies to ensure safety and regulatory implementations. Dwight City Group, January 2023-October 2023
Philadelphia, PA area
Construction Manager
Manage multiple large-scale construction projects to convert vacant buildings to apartments.
Determine installation timelines and order materials/equipment to coincide with construction schedule.
Daily meetings with on-site manager regarding material inventory and vendor services.
Supervise 5 property managers to ensure all investor-owned apartment buildings work orders were completed in timely manner.
Weekly meetings, presentations, and property visits with owners, investors, and property managers.
Represent DCG at local government meetings to discuss future plans.
Supervise work and prepare detailed reports for insurance company. SFR3, February 2021-November 2023
Walnut Creek, California [Company ceased operations in PA due to market conditions.)
Owner’s Representative/Senior Project Manager
Work with Human Resources to interview, hire, and train project managers.
Review all change orders, procuring city permits as required.
Maintain list of reputable vendors and communicate with them regarding orders. Review/approve work submitted for payment to general contractors/vendors. First Freedom Preservation, January 2019 – March 2021 Baltimore, Maryland [Company closed operations due to COVID] Field Operations Director
Assign jobs to project managers; ensure profitability and accountability.
Reconcile all invoices and change orders.
Coach project manager in company/client expectations.
Ensure OSHA guidelines are followed.
Weekly calls with clients to ensure customer satisfaction. Ameritrust Residential Property Management
Atlanta, Georgia [Ceased NJ operations mid-March 2019] Senior Project Manager, March 2018-January 2019
Interview, hire, train, and manage 12-15 project managers.
Work with property management division on occupied properties.
Work with local code officials as needed.
Review job profitability for all completed jobs. Project Manager, November 2017-March 2018
Responsible for on-site renovation(s) of 8-10 homes per rotation.
Prepare estimates on all homes assigned.
Manage budget, schedule, and invoicing for each job.
Assist with existing tenant issues on managed properties. PJ Fitzpatrick, Inc., February 2006 - October 2016 Wilmington, Delaware
Installation Manager
Manage all subcontractor and in-house installation crews.
Perform job site visits to ensure timely delivery of contract completion.
Track profit/loss for all jobs.
Review pricing structure with vendors.
Review problematic contracts with senior management.
Manage employees in warranty department.
Quality Assurance/Warranty Manager
Manage in-bound call center and train new call center representatives.
Maintain safe work environment; ensure mandated practices are followed.
Communicate with managers regarding schedules, materials, costs, and issues.
Interact with customers to resolve concerns and complaints.
Address warranty issues and follow up to ensure customer satisfaction. Project Manager
Manage start-to-completion home improvement jobs.
Oversee management of warehouse inventory and delivery of materials.
Meet with customers, explain process and set expectation level.
Point of contact for homeowners regarding warranty concerns.
Visit site to ensure customer satisfaction and company guidelines are met. 1BEducation Winthrop University, Rock Hill, SC
1981-1985 Bachelor of Science in Education Administration Certifications OSHA Certification
VIITA Commercial Line Inspector
VIITA Residential Line Inspector
2BLicenses &
Activities
Licensed Real Estate Agent; Licensed Property Manager; Licensed Homebuilder
(South Carolina - Inactive Status)
Pennsville School District, Board of Education – Vice President, Pennsville, NJ
(September 2013 - August 2019)
Board of Directors, Family Promise of Salem County, NJ
(November 2014 - November 2016)
Past Member, Rotary International, Pennsville, NJ
Volunteer – various local animal rescue organizations, homeless shelters, and church ministry projects
3BReferences Available upon request
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