Pharmacy Tech and Customer Service Expert

LAURIE J. BAKER

**** *********** *****

Ft. Lupton, CO 80621

720-***-**** (cell)

*********@*****.***

OBJECTIVE

Certified Pharmacy Technician and Customer Service Specialist with reception, administrative, multi-line phones, computer and multitasking experience looking for employment with benefits. My specialties include retail, call center, work at home, fertility and mail order pharmacy.

EXPERIENCE

6/25 – 12/25

Todd's Pharmacy – Denver, CO

CSR and Pharmacy Technician

Provide customer service, answer multi-line phones, process and fill prescriptions and refills, compounding, maintain inventory, ordering drugs and supplies, shipping, retail sales and cashier. Store is closing the end of the year.

2/25 – 6/25

WellDyne Pharmacy -Centennial, CO

Pharmacy Tech/Data Entry Specialist

Enter and resolve problems with the sig and instructions. Busy data entry position.

7/24 - 1/25

Accredo by Evernorth / Cigna- Remote in Tucson, AZ

Pharmacy Technician

Answer phones, assist customers with Intro, update medication lists, customer care. Fast paced, back to back calls.

3/24 - 5/24

BCForward / CarelonRx Pharmacy - Remote in Tucson, AZ

Pharmacy Technician I

Answer phones, assist customers with refills and info, adjudication, prior authorizations, prescriber line and transfers. Fast paced, back to back calls. 6 month contract, ended early.

1/14 - 8/23

Todd's Pharmacy - Denver, CO

CSR and Certified Pharmacy Technician

Provide customer service, answer multi-line phones, process and fill prescriptions and refills, compounding, maintain inventory, ordering drugs and supplies, shipping, retail sales and cashier.

EDUCATION/LICENSES

4/11 - 1/12 Everest College: Pharmacy Technician Program; Graduated 1/12 – 4.0 GPA

11/13 PTCB Certification; 10/19 CO Pharmacy Tech License; 10/23 AZ Pharmacy Tech License

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