Experienced Administrative Leader with 30+ Years Experience
Resume:
Pamela Smith
405-***-**** Mustang,*****
****************@*****.***
My focus is business, team work, customer service and client retention.
I have over 30 years of experience in Administration,
Practice Management, Hospital Laboratory and Phlebotomy Management, and Business Owner.
I have successfully developed Phlebotomy Patient
Service teams throughout OK, TX, KANSAS, ARK, MO.
I believe I am an excellent fit within you company. I have a fully equipped private and secure home office if necessary.
I do not require Health Benefits but I do appreciate paid time off.
I am confident I meet your expectations and all requirements of your position.
I look forward to speaking with you,
Thank you,
Pamela Smith
****************@*****.***
Authorized to work in the US for any employer
EMPLOYMENT
Integris Canadian Valley ED
ED Coordinator Yukon, Oklahoma Present
Kelly Education
Substitute Teacher (PRN) Mustang, OK. April 2022 to May 2023
R and P SMITH, LLC Mustang, OK Jan 2014 to Present Freelance Photographer
SSM St Anthony's Hospital Midtown OKC, OK June 2016 to May 2018
Supervisor, Laboratory Services Main, Bone and Joint, SSM South, 3off-site clinics
Moore Norman Vo-Tech
OKC, OK. May 2015 to March 2018
Adjunct Instructor, Phlebotomy
"CONTRACT AS NEEDED"
Robert Schmidt, MD
Norman, OK Sept 2009 to June 2010
Practice Manager - Dr. closed his office and relocated to Dallas, TX
Norman Regional Health Norman, OK May 2010 to June 2016
Supervisor, Laboratory Support Services at both Main Hospital and Healthplex
Tropical Tanz Salon, LLC Moore, OK May 2005 to December 2009 Owner and Operator
Weatherford Fracturing El Reno, OK. August 2005 to March 2009 Branch Office Administrator
LABCORP/Medical Arts Laboratory OKC, OK. Dec 1990 to May 2005
Supervisor/Manager, OK, TX, AR, MO. (Formally "Medical Arts Laboratory,
Dynacare Laboratories)
Metro Tech Vo-Tech. Oklahoma City, OK February 1991 to July 2002
Adjunct Instructor, Phlebotomy *I wrote the original phlebotomy program* OKC School Board reviewed and approved the program I was invited to introduce it to staff and offered the Adjunct Instructor position.
Sacred Moments dba R and P SMITH, LLC. May 2015 to Present
I am an Ordained Minister through Universal Life Monastery, Registered in Canadian County, OK, our United States, surrounding Islands and at sea to legally officiate weddings, perform baptisms, offer blessings, last rights, preside over funerals. I offer guidance and counseling when requested. I am transparent and respectful to all denominations and life choices.
Education
OCCC Oklahoma City, OK August 1972 to May 1973
• Certificate of Completion in Photography (black & white) editing and developing
Southeast High School Oklahoma City, OK August 1969 to May 1972 Graduate. Studies were Business Operations and Journalism.
National Certifications and Registrations
(ASCP) American Society of Clinical Pathologist 1991 - Life Member
NPA INSTRUCTOR National Phlebotomy Association Oct 1993 to Present NPA Certified Proctor
Mayo Clinic “Human Relations How to conduct interviews and job offers How to deal with difficult and aggressive people”
SSM ST Anthony’s Hospital 2016-present
• Drug Screen and Breath Alcohol Trained (BAT)
Registration Sacred Moments dba R&P SMITH, LLC Universal Life Monastery Registered in Canadian County, El Reno, OK
Minister in all United States, Land and Sea May 2015 Lifetime
GROUP AFFILIATIONS
Member Moore Chamber of Commerce May 2005 to January 2018
Owner. Assisted in all community services provided by Chamber dealing with public events, high school events.
Beta Sigma Phi
SKILL SET
•Practice Management, Transcription, Time Management, Communication
Skills
•Office Administrator: Assist Supervisors and District Manager with reports, expenses, manpower budgets, Billing, Accounting, Accounts Receivable, Accounts Payable, Purchase Orders
•Territory management, Project Manager, Healthcare management and Community Service, Laboratory supervision, Customer, client, Employee interaction and conflict resolution.
•Research, wrote and maintained SOP'S, Developed Training and Educational
Programs, Healthcare Education, HIPAA and Covid Training and Testing (nasal pharyngeal)
•Photography, Photoshop Editing and Social Media Management, Computer Networking
•Laboratory Management, Adjunct Instructor Medical Assistant, Patient observation, assessments and care.
•Oil & gas *Trouble shoot software, Multiline Telephone System
•Enhance Customer Relationship and Rent ion, Community work, Motivational speaking, and Interviewing.
•Management Calendar's, Schedule management meetings, conduct presentation, make Travel arrangements Sales, Marketing, Writing business proposals, Office Designs, SharePoint, Epic, IT Support, Live Chat,
•Strategic Planning, Implementation, Lean Six Sigma, Budget Management, Financial Reports, Utilization Review
•Staff recruiting (job Fairs, LinkedIn, Facebook, O&G job boards on internet), job offers, hiring, drug screens, new hire orientation, benefits, and OSHA.
•Management Leadership December 1990 to May 2005
•Dynacare Laboratory,.& LABCORP met hiring budget while maintaining and managing Patient Service Technicians staff over 100 in OK, TX, MO, AR.
•Ensured all staff and Clients could contact me by cell or in person 24/7 holidays included.
•Coordinated 24/7 operations of hospital staff phlebotomist in the four state area covering hospital campus, LTC facilities, off-site draw stations free standing and physician offices. Initiated Standard Operating Procedures for laboratory.
*Dynacare Laboratories adopted Phlebotomy SOP in all US Dynacare Laboratories.
References
Christina Seeton Co-Worker 23+years She was my student, staff at Medical Arts Lab,
Dynacare Lab and LabCrop. She worked with me at Norman Reg Hosp and SSM ST ANTHONY HOSP Personal cell 405-***-****
Doice Lay, District Sales Manager Warren Cat El Reno, OK
US Manager, Weatherford Fracturing Technology Services Cell 580-***-****
Keisha Oakes PBT(ASCP) 25+years She was my student, staff at Medical Arts Lab, Dynacare Lab, and Lab Crop. Personal cell 405-***-**** This is an as needed job.
Pamala Smith. Assessment Date: 04/04/2023
The Predictive Index Self-Concept Synthesis
M: 85 Score ID: 741-****-***
Strongest Behaviors
Pamala will most strongly express the following behaviors:
Task-focused; quickly notices and pushes to x technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work. Independent, analytical, critical, and creative thinking and action; little need for external validation before action.
Private, authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively.
Communication is direct, to the point, and sometimes brusque.
Private, serious, introspective, and reserved. Takes time to connect to and trust new people. Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and coworkers. Doesn’t easily change.
Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates exibly.
Makes decisions and takes action, even with little proof con rming their decision. Con dent in their own ideas and unimpressed with tradition.
Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
Summary
Pamala is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with con dence and certainty.
Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.
In expressing and acting on their ideas, this individual is determined and persistent and has the kind of con dence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.
Dealing with people, Pamala is frank and outspoken, communicating factually, at times bluntly, and with strong conviction. In general, interest in people is secondary to a concern for getting things done their own way and at their own pace. Patient and persevering, works at a steady, unhurried pace, at times developing new ideas which are presented in a self-assured and forthright manner.
Being more conceptual than detail-oriented, Pamala is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.
Management Style
As a manager of people or projects, Pamala will be:
An individualistic manager who is broadly focused on their own goals; a conceptualizer who takes time pursuing innovative, creative solutions to problems
While reluctant to delegate true authority, Pamala will delegate details freely; follow-up will be casual and cursory as the true focus will be on solving the next complex technical problem. Steadfastly persistent and assertive in pursuing goals; has a high tolerance for risk, is undaunted by failure, and is stimulated by experimenting with "outside the box" solutions. Expects the same approach from the team, and as long as they’re all focused on the same goal, Pamala will give them plenty of room to experiment. Distinctly individualistic; collaborates only with those perceived as consummate experts (to whom implementation or documentation details can be delegated) and like-minded thinkers (theorists who can challenge ideas and are not intimidated by unconventional solutions to problems. A technically-oriented problem solver, focuses on solving difficult problems or developing complex ideas rather than the social or “political” aspects of an organization. Communicates directly; expresses ideas in a “take it or leave it” manner (and if you leave it, they will likely pursue it anyway). Influencing Style
As an influencer, Pamala will be:
Confident in owning her ideas and opinions; explains why what they present is the best; unequivocal conviction Technical and probing: calmly asks broad questions and suggests unconventional solutionsm Focused on gaining agreement, considering the details and implementation steps for a conversation later. Confident and calm, guides the process in the way they perceive as best; will prepare only as much as necessary, and even then, focuses more on the technical issues to be solved than on implementation details or perfectly polished presentations. Concise; will engage in as little "small talk" as necessary; speaks calmly, with a moderate pace and relaxed body language.
Independent; con dent making solo decisions without a lot of input from others. Determined to influence others; undeterred by rejection, failure, or criticism and very persistent.
Management Strategies
To maximize effectiveness, productivity, and job satisfaction, consider providing Pamala with the following:
Lots of room for independent self-expression and autonomy in acting on their own ideas. Opportunities to solve problems and overcome challenges independently. An environment, or management, which is receptive to new ideas and change, allowing participation in goal-setting, and operating with freedom from oversight and control The opportunity to work alone, unless chosen otherwise
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