Multilingual Patient Access & Call Center Specialist
Resume:
ADRIANE CARON
**** ********* ** *******, ** *****
****************@*****.***
Professional Summary
Enthusiastic customer service professional with over 2 years of call center and healthcare administrative experience. Demonstrated expertise in handling high call volumes, managing patient inquiries, and ensuring HIPAA-compliant recordkeeping using EHR systems. Excels in problem-solving and teamwork, delivering exceptional service in fast-paced environments. Work Experience
Patient Access Coordinator
Envera Health-Remote
January 2025 to August 2025
• Managed high volumes of incoming calls and inquiries, delivering exceptional customer service and promptly addressing patient needs
• Provided accurate information regarding services, policies, and procedures to patients and families
• Maintained strict confidentiality of patient information in compliance with HIPAA regulations
• Supported electronic health record (EHR) system implementation, ensuring precise data entry and retrieval
• Demonstrated strong problem-solving skills to resolve patient concerns and complaints, maintaining positive relationships
• Documented all patient interactions and updates in the electronic medical records (EMR) system Recovery Specialist
Enterprise Mobility-Remote
June 2023 to June 2024
• Handled incoming and outgoing calls, responding to customer inquiries and routing calls to appropriate departments
• Maintained and updated account information accurately in the system
• Assisted customers with past due accounts, offering solutions to resolve issues and bring accounts current
• Investigated and resolved customer inquiries in a timely and empathetic manner, ensuring customer satisfaction
• Documented all customer interactions and account updates in the CRM system Collections Representative
GC Services-Copperas Cove, TX
July 2022 to June 2023
• Managed high volumes of incoming and outgoing calls, addressing customer inquiries and routing calls as needed
• Maintained and updated account information, ensuring accuracy in customer records
• Assisted customers with resolving past due accounts and processed credit card, debit card, and check payments
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Documented all interactions and payment activities in the system Hospice Aide
Compassus Hospice-Temple, TX
October 2018 to April 2022
• Monitored patient vital signs and collected specimens and data as delegated
• Assisted patients with mobility, including transfers in and out of beds, baths, and vehicles
• Responded to patient calls for care and feeding, ensuring timely assistance
• Supported daily living needs such as bathing, dressing, and toileting for patients
• Maintained a clean, healthy, and safe environment for patients and staff File Clerk/Rehabilitation Technician
Reliant Rehabilitation-Killeen, TX
April 2017 to October 2018
• Adhered to company policies and maintained confidentiality of sensitive information
• Responded to internal and external requests for information, ensuring timely and accurate communication
• Examined, categorized, and sorted incoming documents, maintaining organized filing systems
• Followed up with staff and customers regarding information requests and updates
• Maintained clean and organized rehabilitation equipment and communicated performance and condition to nurses and therapists
• Assisted residents with bathing, dressing, feeding, and transferring as needed Education
Administrative support (Certificate of completion) Alison-Online
April 2024 to April 2024
Administrative assistant (Certificate of completion) Alison-Online
April 2024 to April 2024
Education (GED)
New Jersey Department of Education-Newark, NJ
January 1991 to January 1991
Skills
Call center experience Customer service Phone communication Handling customer inquiries Customer complaint resolution Documentation review Data entry Multi-line phone systems Order processing Problem-solving Attention to detail Organizational skills Written communication Microsoft Office Teamwork Languages
• English
Certifications and Licenses
BLS Certification
CPR Certification
Driver's License
AED Certification
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