Compassionate Patient Care & Coordination Specialist

CARLA KIMPLE

S U M M A R Y

Patient care representative with extensive experience at Shields Healthcare, specializing in patient management and communication. Expertise in health records management and conflict resolution, leading to improved patient satisfaction. Committed to enhancing care access and creating a welcoming environment through empathetic interactions and efficient processes. E X P E R I E N C E

Patient Care Representative

Shields Healthcare Shrewsbury, MA November 2023 - Current Estimator

American Finish System August 2023 - Current

Certified Medical Assistant

Umass Memorial Medical Group Marlborough January 2013 - January 2023 Managed 20+ patient calls daily, providing clear and empathetic communication to enhance patient satisfaction.

Checked in 20+ patients daily, fostering a welcoming and calming environment to improve patient experience.

Organized patient charts to ensure accurate documentation and streamline access to information.

Coordinated surgery schedules and confirmed up-to-date patient information. Review and markup blueprints to estimate how much material is needed and also estimate pricing for the project.

Provided three pricing options based on project specifications to assist employer in decision-making.

Prepared and sent proposals to clients, ensuring clarity and completeness of project details.

Downloaded and uploaded blueprints from Procore into Planswift program for accurate material estimation.

Worked remotely to complete project tasks

Check in/out patients, collect vital signs and document medical history, administer vaccines and assist in procedures.

Triage patient calls and coordinate care across multiple clinics to ensure timely access to services.

Submit prior authorizations for specialty medications and radiology testing to facilitate patient care.

Develop system for collecting prior authorizations, ensuring consistent workflow across all in-office procedures.

S K I L L S

Patient intake procedures

Medical terminology

Health records management

Prior authorization processing

Appointment scheduling

Patient management

Epic

SIS

Waystar

Google office

Microsoft Office

Task prioritization

Problem solving

Conflict resolution

Effective communication

Active listening

Team collaboration

Client relations

E D U C A T I O N

Certified Medical Assistant

American International College,

Framingham

Certified Nursing Assistant

Blackstone Valley Regional Technical

High School, Upton, MA

L A N G U A G E S

Portuguese:

Native/ Bilingual

C E R T I F I C A T I O N S

Certified Medical Assistant

C O N T A C T

508-***-****

**********@*****.***

Millbury, MA 01527

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