Remote-Ready Operations & Support Professional
Resume:
ARGYLE, TX
***************@*****.***
Kaitlyn Crowley
REMOTE-READY PROFESSIONAL OPERATIONS • CUSTOMER SUPPORT • DATA & ADMIN Detail-oriented, reliable, and self-motivated professional with 6+ years of experience in hospitality, remote operations, and client communication. Strong ability to work independently, manage tasks efficiently, and deliver high-quality results.
DFW Endocrinology, Fort Worth/Flower Mound — Tech Assistant/ Front Desk Associate 1/2026 - Current
● Managed front desk operations for a high-volume endocrinology clinic, including patient intake, insurance verification, billing coordination, and HIPAA-compliant data handling.
● Served as in-house technical support by troubleshooting EHR issues, resolving workflow issues, editing lifestyle program recordings, and supporting digital patient education.
● Contributed to operational innovation by assisting in AI chatbot development, optimizing patient communication, and improving administrative efficiency. Grapevine Lake — Bartender/ Bar Manager
1/2025 - 12/2025
● Made schedules and coordinated hosting events, while managing daily bar and marina workflow in the owner’s absence. Resolved issues and made shift decisions to ensure smooth shift operations.
● Managed inventory, tracked stock levels, and submitted accurate orders.
● Exceeded sales goals through strong product knowledge, relationship-building, and consistent guest service.
Healthmark Group, Remote (1099) — Audit Processing Specialist 03/2023 - 11/2024
● Processed and audited medical records with a high degree of accuracy and compliance.
● Managed digital workflows and met strict turnaround times in a fully remote environment.
● Communicated with clients and team members to ensure timely and accurate request fulfillment.
24/7.ai, Remote — Sales Representative
2021 - 2022
● Engaged with clients to understand their needs and promote appropriate solutions
● Developed in-depth knowledge of the evolving sales promotions to communicate benefits and address client needs effectively
● Successfully negotiated contract terms and closed deals, achieving and surpassing monthly sales targets
EDUCATION
University of North Texas — Data Science, BS
2019 - Current
Currently pursuing a master’s degree in AI
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