Experienced E-Commerce & Retail Associate with Customer Focus
Resume:
Josiah Nathaniel Plant
Authorized to work in the U.S. for any employer
Bowie, MD 20721
**************@*****.***
Professional Summary
Hardworking and customer-focused E-Commerce and Retail Associate with experience in order fulfillment, inventory management, and customer service. Proven ability to increase efficiency, enhance customer satisfaction, and support store operations. Skilled in cash handling, Microsoft Office, and point-of-sale (POS) systems, with a strong understanding of e-commerce technology. Committed to maintaining accuracy, organization, and teamwork in fast-paced environments.
Work Experience
Shopper November 2024-Present
Instacart Charlottesville, VA
Deliver friendly and customer-centric support throughout the shopping, purchasing, and delivery process. Achieve deadlines and quality objectives for accuracy and timeliness consistently. Collaborates with customers to fulfill order specifications and exceed service expectations.
Direct Support Professional
April 2023-January 2025
UMFS
Charlottesville, VA
Assist individuals with disabilities in daily living, personal hygiene, and community integration, while also managing medications, documenting care, and promoting independence and safety
Dining Services January 2023-November 2024
University of Wise Wise, VA
Responsible for presenting menus to patrons. Takes orders and answers questions on meal items. Makes recommendations and serves food/beverages. Prepares the bill that itemizes total meal costs and sales taxes.
Shopper January 2022-January 2023
Kroger Charlottesville, VA
Assembling customers' online orders, processing coupons and payments, and delivering and loading orders into customers' cars upon their arrival at the store for pickup. Providing positive customer service experience.
Crew Member October 2020-January 2022
McDonalds Charlottesville, VA
Ensure customer satisfaction by addressing inquiries, resolving issues, and providing a positive experience. Greet and serve customers in a fast and friendly manner. Knowledgeable of food preparation and customer service. Ensures that the restaurant is clean.
Education
Business Management University of Virginia, College at Wise
August 2023 to December 2024 Wise, VA
Trainings
•Business Operations & Management Principles • Leadership & Team Coordination
• Customer Relationship Management (CRM) • Sales & Marketing Strategies
• Inventory & Supply Chain Management • Financial Analysis & Budgeting Basics
• Strong interpersonal skills, handling customer inquiries, complaints, and escalations professionally.
• Ability to de-escalate issues and provide quick, satisfactory resolutions.
• Experience assisting diverse customers in a high-traffic retail environment.
Skills
• Driving • Google Analytics • Mobile devices • Microsoft Excel
• E-Commerce • Organizational skills • Time management • Microsoft Word
• GPS • Online school • English • Computer skills
• Phone etiquette • Analysis skills
Certifications and Licenses
•Driver's License
•ServSaf
Technical & Software Proficiency
• Microsoft Word, Excel (basic), and e-commerce platforms.
• Experience with CRM systems and online order processing tools.
• Ability to troubleshoot and navigate company-specific technology and databases.
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