Enthusiastic Customer Service Professional
Resume:
Jacquelyn Y King
**** ****** ** #**** ******* Texas 77049 ***********@*****.***
Profile
Personable, an excellent team player and passionate in providing excellent customer service. With several years of Customer Service Experience. Strive to make each customer’s experience leave with the feeling of delightment. Experience
Customer Service Representative - RemXciox
August 2025 to Present
● Using Max Dialer
● Process Outreach ORGs requesting medical records for Health Plans from medical facilities
● Schedule Inventory
● Research Outreaches to locate providers
● Retrieval Methods
Customer Service Representative - Everise Wellcare Centene - July 2022 to April 2024
● Received incoming calls from members and potential members
● Plan Status
● Benefits covered
● Supplemental Benefits
● Claims
● Web Support
● In/Out of Network available
Customer Service Representative C3/CustomerContactChannels, Inc H&R Block - March 2020 to March 2022
● Assisted taxpayers with questions regarding their tax filings
● Provided information on tax regulations, forms, deadlines, and payment options
● Resolved inquiries and issues related to their tax accounts in a professional and courteous manner
● Scheduled/cancelled appointments with tax preparer
● Web Support
● Tax Identity Shield
Customer Service Tech Support - C3/CustomerContactChannels, Inc Cox Cable - August 2019 to March 2020
● Handled incoming customer inquiries
● Cable television services
● Addressed billing issues
● Troubleshooting technical problems
● Upsold packages and promotions
● Resolved customer concerns in a timely and professional manner
● Web Support
In a W@H virtual self-management/self motivated environment as a Customer Service Data Technician receives incoming phone calls to set up internet, tv, phone and homelife for new customers. Provide technical support for existing customers with tv, phone, internet and Homelife. Troubleshooting connectivity issues for tv, phone and internet.
Processing work order trouble tickets for field technicians for residential repairs and installation for tv’s, dvr’s and mini boxes, modem cox issued and 3rd party modems.
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