Results-Driven Operations Specialist and Loan Processor

KL

KATHERINE LEDFORD

**********@*****.*** 423-***-**** Oneida, 37841 WWW: Bold Profile

Dynamic Operations Specialist with a proven track record at One Bank of Tennessee, excelling in project management and regulatory compliance. Enhanced operational efficiency, improving customer satisfaction through effective problem- solving and data analysis. Adept at multitasking and fostering collaboration across departments to drive process improvements and achieve organizational goals.

Data analysis

Regulatory compliance

Process improvement

Customer service

Loan processing

Time management

Process documentation

Professionalism

Problem-solving abilities

Multitasking capacity

Decision-making

Organizational skills

Adaptability

One Bank of Tennessee Cookeville, TN

Operations Specialist

10/2020 - 11/2015

Coordinated resources and personnel to complete projects on time and within budget constraints.

Ensured compliance with regulatory requirements and industry standards. Collaborated with other departments to develop solutions that addressed operational issues across the organization.

Enhanced customer satisfaction by improving operational efficiency and response times.

Maintained positive working relationship with fellow staff and management.

One Bank of Tennessee Cookeville, TN

Commercial Loan Processor

04/2021 - 06/2024

Provided guidance on various aspects of commercial lending operations when required.

Maintained accurate records of all loan processing activities. Developed strong relationships with customers through excellent customer service skills.

Communicated effectively with internal staff members, customers, lenders and other stakeholders throughout the entire loan process. Processed loan documents in accordance with established policies and procedures.

Participated in training sessions to stay abreast of industry trends and best practices.

Researched and resolved customer issues in a timely manner. Monitored and ensured timely processing of loan applications to meet closing dates.

Prepared and typed loan applications, closing documents or legal documents using computers.

Summary

Skills

Experience

Assembled and compiled documents for loan closings. One Bank of Tennessee Cookeville, TN

HMDA SPECIALIST

10/2019 - 04/2021

Researched and analyzed customer feedback to identify areas of improvement.

Maintained accurate records of customer interactions and feedback. Coordinated with other departments to ensure efficient workflow processes.

Reviewed documents for accuracy prior to submission or publication. Participated in ongoing training and compliance activities. Maintained positive working relationship with fellow staff and management.

Citizens First Bank Oneida, TN

Loan Processor and Loan Officer Assistant

03/2013 - 10/2019

Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Assisted in the preparation of loan closing documents and coordinated with closing agents.

Analyzed loan applications and supporting documents to determine eligibility for approval.

Utilized loan processing software to manage and track loan progress efficiently.

Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.

Liaised between borrowers, real estate agents, and lenders to facilitate loan closings.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

Completed closing process by collaborating with attorneys, title companies and government clerks.

Adhered strictly to company policies when completing tasks associated with loan processing duties.

Compiled closing packages containing all necessary documents required for funding.

Filed completed packages quickly and efficiently.

Assisted loan officers with the preparation of loan documents and closing packages.

Scanned and uploaded loan and related documents into system. Processed requests for payoff statements from borrowers or third parties. Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.

Assembled and compiled documents for loan closings. Exceeded customer satisfaction by finding creative solutions to problems. Attended training sessions as needed in order to stay abreast of industry regulations and standards.

Coordinated closings with title companies or attorneys when necessary. First National Bank Oneida, TN

Credit Department Specialist

04/1990 - 03/2013

Participated in credit and collections activities. Assisted organizational efforts by filing, entering data and answering phones.

Encouraged and improved cross-department internal communication. Received and distributed mail, letters and packages. Maintained positive working relationship with fellow staff and management.

Answered phones and routed voicemails to respective employees. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Collaborated closely with team members to achieve project objectives and meet deadlines.

Oneida Vocational School Oneida, TN

Certificate of Office Occupations in Office Occupations 06/1988

Oneida High School Oneida, TN

High School Diploma

05/1988

Roane State Community College, Scott County Oneida, TN Some College (No Degree) in Business And Banking

Went two semester and didn't finish due to getting pregnant. Member of the (list the organization or club name here) Education and Training

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