Hard-Working Customer Service Specialist with Leadership Experience

DESRICK LAWRENCE

**** ********** ******, **********, ** 02122 ***************@*****.*** 857-***-**** OBJECTIVE

To obtain a position where I can utilize my strong managerial experience to assist customers professionally and provide the highest level of service.

EDUCATION

• West Roxbury, MA

June 1996

PROFESSIONAL EXPERIENCE

Local 103 Electrical, Apprentice 2012 - 2014

• Assist with electrical wiring.

• Coffee runs and lunch runs.

• Prep and clean work areas.

• Schedule appointments and enter appointment date and time into computerized scheduler.

• Enter confidential personal health information into computerized system.

• Review medical records for completeness and assemble records into standard order.

• Process Patient Copayments.

USA Security, Security Officer 2010 – 2012

• Answer telephone and either respond to caller’s inquiry or direct caller to appropriate personnel.

• Provide exemplary customer service; treat patients and coworkers with courtesy and discretion.

• Greet and direct patients and visitors.

• Securing the facility, check to make sure all doors are locked.

• Grant access to the appropriate vendors.

• Watch security footage looking in and outside of facility for suspicious. Marshalls, Cashier

• Ring up customers at check out.

• Assist and direct customers in the store.

• Stock and display inventory neatly.

• Clean up the store at the end of the night.

• Return shopping cart to the rightful place.

2014 – 2015

West Roxbury High School

Graduated

Information Classification: Limited Access

2008 – 2011

REFERENCES AVAILABLE UPON REQUEST

Curry College, Food service worker

• Check out customer’s purchases in cafeteria.

• Replenish condiment station.

• Clean up the cafeteria at closing time.

• Restock refrigerators.

• Prepare food on the grill/serve food to

customers.

Boston College

. DishWasher

. Prepare food on the grill

2006 - 2010

. clean up the cafeteria

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